Job Description:

Thank you for your interest in careers at EBNHC!

Everywhere you turn, you can feel it.  There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country.  From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the customer service representatives who keep our facilities running smoothly - everyone here has a role in making medicine better.

Interested in this position?  Apply on-line and create a personal candidate account!

Current Employees of EBNHC - Please use the internal careers portal to apply for positions.

To learn more about working at EBNHC and our benefits, check out our Careers Page at careers.ebnhc.org.

Time Type:

Full time

Department:

Administration

All Locations:

East Boston

Description:

The Director, Complex Care Management oversees the Complex Care Management program implementation and staff across the EBNHC Accountable Care Organizations (ACO), which includes primary care clinics, Specialties areas and all health center programs. In close partnership with the Medical Director of Population Health Services, the Director will be responsible for setting a strategic vision for Complex Care Management and overseeing day-to-day operations of the program. He/she will maintain close monitoring of outcomes and performance data, be responsible for adjusting program design and implementation to achieve program goals, and be accountable for helping to drive quality outcomes. Additionally, the Director will continue to innovate and build programs and collaborations that enhance EBNHC complex care management programs by leading efforts to develop targeted programs that impact the highest cost patients, such as a homelessness programs, clinical specialty programs and other community collaborations that strengthen connections across the continuum of care.

The Director will have the key responsibility for recruitment and retention of high-performing care management teams and will play a mission critical leadership role in interfacing with clinical sites to optimize integration of care management teams into existing clinical operations

Care Management Program Management

• Define key program elements for care management programs, including: patient selection criteria, care management workflows and processes, team role composition, staffing ratios, etc.


• Centrally manage and implement a standardized care management program, but also understand the nuances of local clinical site dynamics and partner with local site leaders and existing local site programs to ensure program success


• Define methods for measuring program success and demonstrating program effectiveness in managing total cost of care; partner with Clinical Analytics leads to define data and reports needed to manage performance


• Care Management team leadership:


• Hire, develop, and motivate Care Management Managers


• Define recruitment and retention strategy to attract top care management talent across Massachusetts


• Serve as key point person interfacing with local site leaders to ensure integration of care management teams into primary care practices and hospitals; design integration and onboarding plans for local CM teams, maintain open lines of communication with local site leaders


• Develop partnerships with leaders across EBNHC


• Metrics: Design programs and interventions targeted at key program outcomes, including


• Reduction in ED and avoidable inpatient visits


• Decreased total medical expense


• Improved patient satisfaction


• Improved clinical outcomes


• Improved provider satisfaction


• Other duties as assigned

JOB REQUIREMENTS

EDUCATION:

• RN or LICSW preferred and other masters degrees considered

EXPERIENCE:

• Extensive experience in clinical operations in a hospital, health system, provider practice, and/or community health center environment required


• Experience building and leading complex care management programs


• Experience building and managing a large team


• 10 years of healthcare experience, with 3-5 years of leadership experience


• Competencies, Skills, and Attributes:


• Ability to partner with a variety of clinical sites, including community health centers, community hospitals, and academic medical centers where care management programs are deployed.


• Excellent interpersonal skills and ability to work collaboratively across organizations and stakeholders


• Ability to attract and develop top talent at the Manager and front-line level


• Excellent written and verbal communication


• Clinical operational experience


• Advanced analytic abilities, including ability to define gaps and opportunities for improved performance and translate performance insights into operational actions


• Business planning skills; ability to write clear and effective business plans for new programs


• Ability to adapt to changes in healthcare delivery at local and systems level


• Strong organizational and time management skills

Apply Now