Job Description:

Program Description

Recovery Care Services seeks to strengthen and support individuals in recovery to live their best life. We achieve this by providing person-centered and recovery-oriented care coordination services that empower individuals through connections with a range of supports and treatments that optimize overall health and well-being.

Position Description

The State Care Coordinator provides person-centered and recovery-oriented care coordination services that assist individuals who are transitioning from publicly funded and fee-for-service substance use treatment to the next level of care by connecting them with services that support their continuing recovery. This is accomplished through a compassionate and collaborative working alliance with individuals served for up to 6 months post-transition from a substance use treatment facility.

Position Responsibilities:

1. Demonstrate effective use of person-centered, recovery-oriented, motivational skills to engage clients in recovery care services and treatment programs.


2. Conduct person-centered, trauma-informed, intake assessments prior to the conclusion of an individual’s residential treatment, using a collaborative and strengths-based interview process.


3. In collaboration with the person served, create an individualized, strengths-based Service Plan.


4. Execute Service Plan including referrals and connections with all services and programs outlined utilizing professional customer service-oriented referral interactions with internal and external agencies and individuals.


5. Update the Service Plan to reflect accomplished goals and objectives with every interaction with the client.


6. Conduct a client satisfaction survey at intake, month 3, and month 6 upon discharge.


7. Connect and document all contacts with individuals, making two live connections per month at minimum (phone, in-person, virtual) for up to 6 months of services. Exceptional care coordination will provide connections to program participants more than twice per month.


8. Coordinate and provide ongoing assistance accessing and engaging in services as outlined in the Service Plan.


9. Participate in follow-up meetings at the treatment facilities, residence of person served, HCAM offices, or other facilities as identified by individual or care coordination team

     10. Utilize electronic records to capture all care coordination activities.

• Ensure all client documentation adheres to the program standard operating procedures, program requirements, and/or HCAM guidelines.


• Place all client contacts, encounters and activities into designated the electronic health system’s field to ensure accurate data collection.


• Consistently achieve productivity goals and performance measures established for state care coordinators.

  11.  Build customer-oriented, collaborative relationships with treatment facilities and providers.

  12. Enroll uninsured clients into available health insurance programs; assist them in choosing an MCO and identifying a primary medical         

          provider.

  13. Perform other duties and assignments as assigned.

Qualifications:

• Bachelor’s degree in a human service field preferred


• Experience providing case management services


• Experience working with clients with substance use challenges


• Maryland Insurance Certified Application Counselor (must complete within 6 mo. of hire)


• Active Driver’s License in good standing.

Knowledge, Skills & Abilities:

• Embodies HCAM Core Values of helping other, superior quality and service, collaboration, unwavering commitment, and unified diversity


• Ability to prioritize work and complete tasks efficiently to meet deadlines.


• Adapts to changes in programs/services efficiently, effectively, and positively.


• Imbues a customer-service, person-centered, and compassionate approach to interactions with program participants, community agencies and providers, and internal/external customers.


• Strong computer literacy skills, specifically with MS Word, Excel, Outlook and SharePoint (365).


• Detail-oriented to complete requirements of files and contract compliance.


• Sensitivity to cultural and socioeconomic characteristics of the population served.


• Excellent oral and written interpersonal and communication skills required

     Physical Requirements

While performing the duties of this job, the employee is regularly required to talk, hear and respond professionally and courteously to internal and external customers and employees. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 25 pounds and

occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee must be able to safely operate their own vehicle to provide on-site community services.

*Float State Care Coordinator(s) must be able to provide on-site community services in multi-jurisdictions.

Safety and Health Responsibilities

HCAM is committed to providing and maintaining a professional, safe, secure, and healthy work environment for all employees, persons served, volunteers and visitors. As part of this commitment, HCAM has developed safety, security and occupational health policies, practices, and standards.

With this understanding, all employees are required to: Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws; adhere to all HCAM and local safety plans, policies, practices and standards; be aware of and follow all safety rules of your work site; report any unsafe conditions or accidents to your supervisor; practice standard precautions (formerly universal precautions) at all times, and participate in mandatory or available safety training.

      Work Environment

While performing the duties of this job, the employee is exposed to both indoor and outdoor conditions and may be subject to corresponding noise levels.

Our Culture – Health Care Access Maryland

HCAM is dedicated to fostering diversity, equity, and inclusion in our commitment to support our employees and the Marylanders we serve.

HCAM's DEI Vision Statement: “To be regarded as a leader in equitable access to health care through policy and practices, and a workplace whose culture promotes diversity, values its team, and fosters inclusion.”

Salary: $43,500.00

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