Posted in Nonprofit - Social Services 30+ days ago.
Type: Full-Time
Location: Chicago, Illinois
Ascend Learning is a national leader in data driven, online educational solutions for learners, educators and employers in high-growth, licensure-driven professions spanning healthcare, fitness and wellness, skilled trades, insurance, and financial services. We are passionate about accelerating learning while impacting job readiness, employment success and employee retention with the belief that our work changes lives.
Our culture is intentionally results-driven and selfless with a relentless focus on our customers. We believe in trust, transparency, freedom, and responsibility with a commitment to meritocracy, inclusion, and diversity of thought. Continual investment in our over 1400 employees is also a core principle realized through ongoing professional development and providing opportunities to grow, develop and lead. Ascend Learning is headquartered in Burlington, MA with additional office locations and remote workers in cities across the U.S. and in the U.K.
We are seeking an exceptionally talented and versatile leader within our Safety and Security vertical who is passionate about providing a world-class customer experience. This role will directly manage the Customer Service, Fulfillment and Technical Support teams for our Jones & Bartlett Learning, Public Safety Group, CDX and ClickSafety teams. As the Senior Director of Customer Support, you will be responsible for the day-to-day management of these teams as well as the strategy, processes and structure that will drive long-term scalability and sustainability of the business and make Customer Support a competitive advantage. The evolution to a unified and modern, technology enabled, customer experience is a critical strategic objective for these teams.
The Senior Director of Customer Support will be responsible for leading this transformation, developing the overarching vision, and translating it into execution-ready strategies, partnering with leaders both inside the vertical and across Ascend to ensure we achieve that vision cohesively and effectively. The ideal candidate will have a proven track record of success leading high-performance customer and technical support teams, strong data analytics capabilities, a continuous improvement mindset, and a deep passion for the customer journey.
Responsibilities:
Minimum Qualifications:
Abilities:
Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.
#LI-KH1
Customer Service
Daiichi Sankyo, Inc.
|
The University of Chicago
|
The University of Chicago
|
Goodwill of Southwestern Pennsylvania
|
Goodwill of Southwestern Pennsylvania
|
Goodwill of the Heartland
|