City Experiences is seeking an Event Intern for its Sales department in Chicago, IL

Our mission is to create amazing experiences.  Our brand heritage dates back nearly 100 years, and today our footprint spans 111 countries and more than 125 U.S. cities.  We are proud to serve more than 30 million guests annually across our portfolio of water-based experiences, land-based experiences, overnight cruise experiences, and ferry and transportation services. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may be the opportunity for you.

Event Interns will serve as an essential part of the operations team by being an important point of contact with guests after the event sales have been made and will provide exceptional service to the guests throughout the execution of the event. Interns are expected to work safely and to be dynamic in a fast-paced environment. In addition to operational responsibilities, all Interns in the company are expected to participate in learning opportunities, including company-led webinars and completing e-learning leadership development courses. Interns will support the company’s mission of creating amazing experiences for our guests.

The right person will be adaptable and embody the RESPECT Service System.

Essential Duties & Responsibilities:

• Work with the events team to ensure that all details of assigned cruises are complete.


• Communicate effectively with clients to ensure their vision becomes a reality.


• Identify and follow through with any details pertaining to the cruise. This includes, but is not limited to, floor plans, timing, order of events, cruise tickets, drink tickets, bar packages, vendor management, final headcounts, and client setup.


• Place orders, coordinate with outside vendors, and track invoices.


• Be available (within reason) by phone and email to answer any planning questions-both internally and externally.


• Work closely with sales team members to understand all expectations of clients.


• Complete and convey accurate cruise details, in a timely fashion, to F&B and Operations teams to ensure the proper execution of events.


• Will be expected to work onboard vessels to help orchestrate events multiple days a week. The remaining days will be in-office time.


• Boarding of some events is expected as well as meeting face-to-face with clients when requested.


• Participate in additional learning opportunities and intern meetings as required


• Successful completion of required Hornblower University courses


• Additional job duties assigned.

Requirements & Qualifications:

•  High school diploma or equivalent required.


•  Must be pursuing an Associate’s or Bachelor’s degree.


•  Available to work the assigned season


• Energetic and enthusiastic personality is essential


• Must be able to convey written and verbal information effectively to guests and coworkers.


• Must possess a service orientation – actively looking for ways to help others.


• Basic computer skills required.


• Ability to work for extended periods without sitting.


• Availability to work weekends and some holidays.


• Per maritime law, must be a US Citizen or Permanent Resident*.


• Self-starter, capable of working in a fast-paced environment.


• Highly efficient team player, with the ability to work independently in a fast-paced, fluid environment.


• Be process and quality-oriented, with sharp attention to detail.


• Have excellent presentation skills.


• Dependent on additional duties assigned, be able to lift furniture or other heavy items up and downstairs

Respect Service System:

Our Mission: We create amazing experiences.

Our Guest Promise: Service Beyond, Curated Experiences, & Lasting Memories

Our Values: Respect, Environment, Safety #1, Professionalism, Exceed, Communication, and Teamwork.

Our Operating Principles: Hornblower 12

1. Foster diversity and inclusion.


2. Practice conservation and environmental responsibility.


3. Cultivate a safe and secure workplace.


4. Be on time. Come prepared.


5. Make data-driven, fact-based decisions.


6. Be decisive with 80:100 solutions (80% right, 100% implementable)


7. Expect to win – but compete as an underdog.


8. Embrace innovation and reinvention.


9. Listen and be responsive.


10. Strive for efficiency and transparency without politics.


11. Win as a team. Play your role.


12. Work hard, have fun, celebrate success.

City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, Hornblower participates in the E-Verify program in certain locations.   

Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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