Posted in General Business 30+ days ago.
Type: Full-Time
Location: Commerce, California
What Will Your Job Look Like?
The Eligibility Assistant provides daily administrative support to the Program Director, Operations Manager, Mobility Assessment Evaluators and ADA Assessment staff. Duties include general clerical, data entry, receptionist and administrative support.
What You’ll Do:
Ensure all Applicant’s documents are complete, naming the documents accordingly and attach to the appropriate case
Assist Applicants with completing incomplete documents
Scan ADA applications, interview guides and other documents into the Applicant’s case in MTM Access
Maintain program spreadsheets and reports
Send required information to partner programs, such as paratransit provider, application mailer and photo ID creator
Assist with conducting follow-up phone calls
Enter all contact information is entered into appropriate software system
Take applicant photo
Maintain schedule for Interviews and Functional Assessments
Maintain confidentiality and comply with HIPPA regulations
Provide general office and administrative support:
Provide comprehensive reception coverage while maintaining a high level of professionalism, including greeting staff and visitors
Create mailings for appointment reminders and eligibility expiration notification
Create packets, letters & copies as needed
Enter all mailed information and dates into appropriate software system; Check fax machine regularly; deliver faxes to the appropriate person/department with special attention to urgent faxes; process all outgoing & incoming mail and date stamp if needed
Anticipate needed supplies and order replacement supplies in a timely manner
Manage the filing system and document scanning system to ensure they are maintained and up-to-date electronically
Review recertification files and other required files
Conduct marking and tethering duties, as needed
Report promptly any complaints or unusual circumstances that may arise to Management
Manage all office equipment, including printers and photocopier
Maintain vendor files, monitor service and recommend alternative suppliers as appropriate
Serve as contact for all office machines, building maintenance, equipment maintenance and other vendor services as required
Establish and maintain effective working relationships with Employees, Supervisors, other agencies, participants, external partners and the general public
Communicate professionally with Senior Leaders internally and externally
Adhere to all MTM established protocols and policies
What You’ll need:
High School diploma or G.E.D equivalent
Experience following specific instructions
Experience scanning, uploading and copying documents
Even better if you have...
Two years of customer service experience
Two years of administrative support experience
Ability to type 40 wpm
Project a professional image of MTM
Intermediate level of proficiency or above with Microsoft Office Suite products, including Outlook, Word & Excel
Ability to learn additional software
Exemplary communication and phone skills
Excellent customer service skills
Excellent organizational skills
Ability to work independently and as part of a team
Ability to identify with customer needs and circumstances
Ability to handle multiple tasks and situations
Ability to maintain high level of confidentiality
What’s in it for you:
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Tuition Reimbursement
Leadership Mentoring Opportunities
Hourly Range:
Hourly Min: $ 17
Hourly Max: $ 18
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.
#MTMTRANSIT
Salary: $17.00
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