Job Description:

As an operating company wholly owned by an Alaska Native Corporation, AIP provides protective services & detention management operations for critical mission requirements. We prioritize continuous learning and advancing technologies to ensure we are ready for the threats of today and tomorrow.

The IT System Administrator (SA) is responsible for effective provisioning, installation, configuration, operation, and maintenance of systems hardware and software and related infrastructure for the Port Isabel Detention Center contract.  The SA participates in technical research and development to enable continuing innovation within the infrastructure. The SA ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational requirements, enabling staff, and partners. This individual assists the project team with technical issues in the ongoing support of the systems in use and/or being installed for the Project Management Office (PMO).

The SA is a member of the project management team and provides consulting to the project to determine hardware, software, and/or system functional specifications.

These activities include working within the project life-cycle; technical assistance; and support of operations staff in executing, testing and rolling-out the solutions. The SA is accountable for the following systems: Data Capture Solutions/Endure ID, Keefe Kiosks, desktops and laptops, printers, tablets, handhelds, device monitoring, internet connectivity and monitoring, local area network – including Wi-Fi, coordinating with Shared Services IT staff for problems with network access, hardware repair/replacement, access to Shared Services systems, e.g. Costpoint, Sharepoint, Deltek T&E.  

Responsibilities and Duties: 

• Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.


• Oversee the daily performance of computer systems and triage issues accordingly.


• Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.


• Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.


• Develop, maintain, and manage Inspection, Testing, and Preventive Maintenance (ITPM) programs for all designated equipment in accordance with manufacturer recommendations, vendor technical direction and industry best practices.


• Run and provide all necessary reports as specified by management.


• Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.


• Collaborate with staff, users, and management to establish requirements for new systems or modifications.


• Provide project management oversight for any new systems implementation projects.


• Primary interface to software and hardware vendors for locally installed systems to directly coordinate maintenance, troubleshooting, upgrades, replacement.


• Stay abreast of emerging technologies in the detention/corrections industry and make recommendations to project management for computing hardware or software that will improve overall operational efficiency.

Minimum Qualifications: 

 

You must be able to meet all health requirements, including but not limited to, current and future vaccination requirements for infectious diseases such as COVID-19.

• Bachelor’s Degree in Computer Science, Information Systems, Computer Engineering, Math, or other related field (Master’s is preferred).


• Minimum 8 years in an IT related field


• Knowledge & Experience with LAN and WiFi management, operation, troubleshooting, and maintenance


• Knowledge of desktop/laptop and server computer hardware.


• Experience with desktop Windows operating systems


• Experience with Microsoft Windows Server


• Experience with application system administration and support


• Very good written and oral English communication skills.  
  
   

The duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this position.  This is not intended to be a complete list of all duties, responsibilities, and skills required.  Subject to the terms of an applicable collective bargaining agreement, the company management reserves the right to modify, add, or remove duties and to assign other duties as may be necessary.  We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.

 

We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.

 

We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at job-assist@akima.com or 571-353-7053.   Reasonable accommodation requests are considered on a case-by-case basis.

 

The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance to apply to an open position using our website. 

 

Please do not use the dedicated email or phone number above to inquire on the status of your job application.

 

In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application.

 

 

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