We are seeking an experienced Patching Team Manager to join the CTO Operations team. The Patch Manager will report to the Senior Director - IT Operations (CTO), and work closely with 3rd line support/Engineering teams and the Team leads. You will be heading up the patching team and have both direct and indirect members of staff reporting to you.

Responsibilities:

• Own the firms patch management solution and work with other teams to ensure the firms patch policy is adhered too.


• Set up and maintain a robust rollout schedule to all the firm's servers in a hybrid status (both cloud and on-prem)


• Ensure that ridged SLA & OLA's are achieved as the firm has an aggressive patch cycle to meet.


• Work with the security team to remediate any identified vulnerabilities in a timely manner


• Recruitment of the staff within your team


• Manage the environment ensuring proactive monitoring, health checks to ensure resilience, stability, and consistency of the business-as-usual environment.


• Works cooperatively, collaboratively and transparently with all associated organizations.


• Prioritize team assignments and delegate tasks on a regular basis.


• Perform periodic system usage review and incident review to recommend and identify enhancement requirements.


• Participate internal and external system audit.


• Responsible for the overall admin of the team, including holidays, sickness and performance


• Flexibility - Some weekends and out of hours may be required.

Qualifications and Experience:

• Have extensive working experience of patching of all areas, Servers, PC's, Applications


• Have working experience with systems under SOX compliancy or other auditing requirements


• ISO27001 awareness


• We are mainly a windows house (so this is a must have), but also have some Linux environments (seen as a bonus have).


• Extensive knowledge of Azure is preferred, however a similar cloud experience will be considered


• Previous experience with people management is preferred


• Licensing awareness is a must have, as you will play a large role in the annual 'True Ups'


• Good time management, prioritization and multitasking abilities.


• Excellent interpersonal skills to build strong relationships with colleagues.


• Strong written and verbal communication skills.


• Demonstrate ability to prioritize and balance multiple priorities and projects/activities.


• Have working experience with System Admin team and process to be able to facilitate and guide the communication and interaction between business owners and system users.


• Comfortable in a high-pressure environment.


• Strong cross team collaboration skills.


• Good security awareness


• University degree in Computer Science or other relevant discipline or 10 Years IT experience


• Experience with writing code is a bonus

Diversity & Inclusion

A&M's entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity and we foster inclusiveness. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.

Voluntary Inclusion

It is Alvarez & Marsal's policy to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, sex, sexual orientation, gender identity, family medical history or genetic information, political affiliation, military service, pregnancy, marital status, family status, religion, national origin, age or disability or any other non-merit based factor in accordance with all applicable laws and regulations.

Unsolicited Resumes from Third-Party Recruiters

Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.