Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) (position title) within PNC's (name of division) organization, you will be based in (city/state location of position).

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Technology Specialist Sr (Storage Engineer within PNC's Enterprise Technology Hosting & Engineering you will be part of team and report into an Enterprise Infrastructure Manager.

This is a remote position that can sit within the PNC footprint, although it may not be available in all jurisdictions. Certain job responsibilities may require in-person, in office activities on a regular basis.

Requirements:
• Significant experience supporting a large enterprise NAS deployment with the working knowledge and proficiency to perform the following:
• Experienced in analysis, proactive troubleshooting, and performance troubleshooting for the NAS storage environment including the creation of documentation for new process and procedures.
• In-depth review of all replication relationships across the NetApp storage arrays. Ability to identify and resolve any issues with the replication relationships across the NetApp storage arrays for daily clones, mirrors, snaps and vaults, including re-activation and configuration.
• Careful review of the environment for non-critical or repetitive warning symptoms possibly indicative of future issues.
• Strong problem resolution skills including the ability to drive problem and problem bridges.
• Working knowledge of Windows Server, Unix/Linux, Solaris & AIX platforms.
• Knowledge of computer networking to include DNS and Firewall.
• Effectively communicate with internal customers, peers, and managers regarding storage administration issues.

Responsibilities: Analysis and proactive troubleshooting of the NAS environment; Addressing all NAS related events and incidents that occur during the coverage window.
• Ability to perform analysis, proactive troubleshooting, performance troubleshooting and capacity planning for the NAS environment including the creation of documentation for new process and procedures.
• In-depth review of all replication relationships across the NetApp storage arrays.
• Comprehensive review and validation of daily clones, mirrors, snaps and vaults including re-activation and configuration.
• Careful review of the environment for non critical or repetitive warning symptoms possibly indicative of future issues.
• Strong problem resolution skills including the ability to drive problem and problem bridges.
• Ability to provide immediate 24/7 on-call support
• Effectively communicate with internal customers, peers, and managers regarding storage administration issues.
• Ability to quickly learn and adapt to testing and support requirements for non-production work. Including creating documentation for new process and procedures.
• Working knowledge of GF Operational Support
• Working knowledge of Unix/Linux, Solaris & AIX platforms.
• Working knowledge of all Windows Server platforms
• Knowledge of computer networking to include DNS and Firewall

Job Description

• Leads in the development of the most complex new and emerging technologies and selects appropriate platforms, integrates and configures solutions. Leverages technical knowledge and industry experience to design, build and maintain technology solutions.


• Develops software components and hardware for new and emerging technology projects; aligns these with business strategies and objectives.


• Consults junior staff regarding complex issues and best practices.


• Provides a systematic analysis on the most complex client requirements within the traceability framework and resolves any functional problems encountered.


• Oversees the quality of complex project deliverables while ensuring that they are in compliance with relevant standards and processes.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• 
  Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.


• 
  Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Application Delivery Process – Knowledge of major tasks, deliverables, and formal application delivery methodologies; ability to utilize these in order to deliver new or enhanced applications.

Consulting – Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply this knowledge appropriately to diverse situations.

Effectiveness Measurement – Ability to measure the quality and quantity of work effort for the purpose of improvement.

Emerging Technologies – Knowledge of and ability to design, apply and evaluate new information technologies for business environments in order to improve work productivity and accuracy.

Industry Knowledge – Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply this knowledge appropriately to diverse situations.

IT Industry: Trends & Directions – Knowledge of and ability to analyze marketplace experiences, developments and trends related to the function of Information Technology (IT).

IT Standards, Procedures & Policies – Knowledge of and the ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.

Planning: Tactical, Strategic – Ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.

Problem Solving – Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

Base salary commensurate upon skills and experience

Benefits

PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com. 

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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