Role Summary

The Onsite Well-Being Coordinator will work closely with the Cigna Account Management Team and Customer's Health and Wellness team in executing the organization's health management goals. The primary focus of the Onsite Well-Being Coordinator is health promotion and benefits education.

In collaboration, with the Cigna account team, the Onsite Well-Being Coordinator executes the appropriate delivery and coordination of wellness programs, community and vendor programs, monitors effectiveness of the programs and partners with the Memphis Shelby County Schools (MSCS) Benefits team to provide customer service resolution support for inquiries. The focus of the Onsite Well-Being Coordinator is primarily the working well population of employees in aggregate. A core objective of this position is to facilitate wellness programs that educate and influence employees at the worksite to lead healthy lifestyles while also supporting client identified customer service needs.

General Responsibilities

1. Collaborate with Employer on Development of Wellness Committee

Collaborate with the employer in formation and facilitation of a wellness committee if one has not already been established and include different levels of employer leadership and employees from the worksite Ongoing collaboration and facilitation of employer wellness committee Review the proposed health promotion strategy with the wellness committee, partnering with the Cigna lead for health and wellness as appropriate

2. Collaborate in development and delivery of promotion campaign

Newsletters, posters, email, raffles, reminders, etc. Overall promotion development and deployment

3. Health Awareness Seminars

End to end coordination of health awareness seminars Deliver single or multi-session workshops on a group basis (lunch and learn) Develop or pull from defined list of wellness topics; may be tailored to population, season, etc. Education for various health related topics (nutrition/healthy eating, physical activity, etc.)

4. Wellness Campaigns

Facilitate health related group activities among population over a defined time period (10K Steps, Resolution Revolution) Focus of campaign is to initiate behavior change and health improvement

5. Wellness Event/Fair

Assist employer HR/Management in coordination of event/fair (member of employer led planning committee) Coordinate/organize/source guest speakers, health assessment, open enrollment, family wellness event, annual biometric event, etc.

6. Wellness Resources

Manage wellness bulletin board and electronic media board. Share health and wellness related educational materials.

7. Benefits Education Support

Assist MSCS Benefits team with triaging escalated claim matters, eligibility access to care issues, pharmacy inquiries billing questions, installation matters, settlement production matters, etc. to the appropriate Cigna representatives. Partner with appropriate internal service organization representatives and matrix partners to resolve client/customer related inquiries and provide resolution outreach to customers while using independent judgment and discretion. Lead and assist with representing Cigna at annual open enrollments meetings, new hire orientation, Wellness/Benefit Fairs and other educational opportunities to review client benefits offerings.

Competencies

• Actively learns about the business to be able to perform more effectively


• Good at focused listening


• Comes up with a lot of new and unique ideas


• Understands the cultures of organizations


• Breaks long term goals into components that can be discretely measured


• Focuses on engaging others in the course of delivering on goals


• Understands others' stylistic preferences and adapts approaches accordingly


• Overcomes roadblocks without being deterred by initial set-backs

Skills

• Highly skilled in making presentations and influencing others


• Excellent communication skills both in writing and verbally


• Self-starter; able to work independently to get results


• Ability to manage through systems/departments and influence direct and matrix partners to deliver

Requirements

• Minimum of 2-4 years of experience in health and wellness field


• CHES preferred


• Bachelor's degree in health education, health promotion, or related field preferred


• Experience with direct member communication (written and verbal)


• Experience in health education and wellness coaching preferred


• Experience conducting educational groups preferred


• The Onsite Well-Being Coordinator will serve Memphis Shelby County Schools. The job will be located onsite at the Shelby County Board of Education and travel to schools across the district to provide support.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.