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Defense Travel System Customer Support Specialist at Ignite Digital Services

Posted in Military/Defense 30+ days ago.

Type: Full-Time
Location: San Diego, California

Job Description:

Are you searching for an opportunity to take your career to the next level? Ignite Digital Services is a fast-growing small business delivering innovative business solutions to the national security sector. We bring data science and analytics together to optimize program integration and empower operational decisions for national security clients.

We’ve redefined what it means to be a leader in our industry by creating and maintaining effective and rewarding working relationships with our clients and internal team members. Our company culture focuses on a team-based approach, which offers continuous opportunities for personal growth and innovation, while providing unmatched value to our clients.

Ignite Digital Services is seeking an experienced Defense Travel System (DTS) Customer Support Specialist located in San Diego to support our client engagements within the federal government. The ideal candidate is a self-starter with superior listening, communication, and analytical talents.

As required by applicable federal law, rule, regulation, and/or mandate or otherwise, must have received or be willing to receive the COVID-19 vaccine by date of hire.

Perks of Working at Ignite Digital Services:

  • Competitive pay and benefits, including PTO

  • Education stipends and referral bonuses

  • Compelling work with the U.S. federal government

  • Strong emphasis on volunteer and community engagement

  • Opportunity to shape the future of our industry

  • Supportive colleagues and management who invest in your growth


  • Must possess basic familiarity with the Government Travel Charge Card (GTCC) including: experience with check-in / check-out process, credit limit increases, activating GTCC for travel and conducting account reconciliations. .

  • Reviewing Approving Officer (AO) Designation Forms (DD Form 577).

  • Reviewing Travel Training Certificates, Travel Authorizations/Vouchers and resolving issues.

  • Responding to Travel Inquiries.

  • High-level functional expertise on DTS requirements and processes ensuring compliance with regulations.

  • Ensuring accurate initiation, routing, and approval of Authorizations and Vouchers as well as the voucher payment process.

  • Candidate must demonstrate the ability analyze information and issues and provide resolutions effectively to customers

  • Candidates must be able to “self-teach” new IT systems or software using available desk top procedures and help desk support

Minimum Qualifications:

  • Bachelor's degree or relevant experience is required

  • Finance, Business, or Accounting coursework or degree a plus

  • Prior Navy Financial experience, CDFM, or CGFM a strong plus

  • Intermediate user with Microsoft Office products (i.e., Outlook, Word, Excel, PowerPoint)

  • Excellent customer service skills

  • DoD Secret Security Clearance

Preferred Qualifications:

  • Experience with DoD acquisition programs, organizations, processes, and procedures

Salary:  to align with education & experience

Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Ignite Digital Services is a Small Business committed to providing exceptional service to government agencies at competitive prices. The capabilities and experience of our staff and our extensive industry relationships distinguish Ignite Digital Services among government contractors.

Ignite Digital Services is an EEO/AA/Disability/VETS Employer. Hiring, promotion, transfer, compensation, benefits, discipline, termination, and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status, or any other protected status.

For individuals who would like to request an accommodation, please visit (CA) or (SC) or contact Human Resources. Ignite Digital Services will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal employment opportunity, employment eligibility requirements or related matters. Nor will Ignite Digital Services require, in a posting or otherwise, U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract.

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