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Job Description:

Job Summary:

The Record Supervisor is responsible for overseeing and monitoring the daily records operations ensuring exceptional client service at one of our on-site support client sites. The Records Supervisor responsibilities will include direct supervision of staff, adhering to the training and professional development of its staff. Monitoring the delegation of work assignments, and evaluating office projects and timely follow-ups with the client.  

Essential Job Responsibilities:

• Serves as the principal liaison between on-site employees and client services


• Lead and delegate records database clean-up, including categorization, and appropriate review of storage or disposition of records


• Prepare reports related to the activity of the Records Department


• Assist in the training of records staff and/or client staff on records management processes and procedures as instructed


• Review and track the circulation of file creations to and from attorneys, and paralegal staff in Records Management System (RMS) database


• Assist as primary facilitator in completing all external/incoming office transfers


• Prepare inactive/active files for offsite storage or digitization, performing file culling activities as requested


• Ensure accurate tracking, monitoring, and recording of offices external vendor charges and site visits.

Qualifications & Requirements:

• Bachelor’s degree, preferred, or equivalent experience


• Minimum 5-7 years of experience in a professional or client-services-oriented field


• Strong interpersonal skills and ability to maintain relationships with firm partners, attorneys, and other client staff


• Excellent verbal and written communications skills


• Familiarity with FileTrail, iManage Records Manager, Autonomy Records Manager NetDocument, OpenTEXT DM or similar Records Management Systems


• Strong imaging and quality checking of images experience desired


• Strong initiative required; ability to work independently with minimal direct supervision


• Working knowledge of Microsoft applications (Word, Excel, and Outlook)


• Good organization skills with ability to manage multiple tasks


• Ability to life or move 40 lbs. or greater


• Ability to walk, bend, kneel, stand or sit for an extended period of time

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.