The following statements are intended as general examples of the duties of this position and are not all inclusive for specific positions. Other reasonable duties may be assigned.
Ensure at all times operating principles are being adhered to:
Clean - Keep all areas clean and pristine.
Safe - Follow all safety policies and procedures.
Friendly - Use customer courtesy skills to provide superior guest service.
Fun - Have fun! Be interactive with all internal and external guests while maintaining professional standards.
Use the "WE CARE" formula to deliver the best experience to our guests:
Welcome - We treat strangers like friends and friends like family.
Excited - We are enthusiastic and eager. We perform at a level that exceeds guest expectations.
Comfortable - We provide a safe, relaxing, and inviting environment.
Appreciated - We recognize the full value of our guests.
Respected - We see and value the uniqueness in each guest and approach each guest's needs with dignity and integrity.
Entertained - We strive to deliver a valuable, enjoyable and delightful experience.
Adhere to department service standards of being accommodating, accurate and a problem solver.
Interact with all guests and employees to positively affect interactions with guests and employees, and demonstrate resiliency to deal with difficult guests in all types of business conditions. Work effectively and courteously with fellow employees.
Responsible for general maintenance of all facilities on property and the property itself. Identify and diagnose deficiencies and repair items related to maintenance of such facilities.
Identify repair/replacement need, diagnose repair resources needed and analyze preventative maintenance needs. Assist with creating preventative maintenance schedule and follow such schedule.
Responsible for general upholstery work and maintenance including furniture and for maintaining, repairing, and replacing gaming table layouts. Identify the need for maintenance/repair of layouts.
Perform routine maintenance of the HVAC system, alarm system, and generators. Identify and diagnose deficiencies with the system, repair as necessary and take measures to correct deficiencies.
Identify the need for and perform mid-level to advanced level painting, plumbing, electrical work, carpentry, and other projects relating to maintenance of the property.
Ensure the safety and security of all guests and employees.
Safely operate all types of hand tools, two-way radios, ladders, power tools, and machinery (such as bucket truck, forklift, sky trac, safety equipment, etc.) that relate to the function of a maintenance shop.
Safe use of chemicals used in maintenance. Proper use of personal protective equipment
Operate all lawn equipment including riding tracker, weed eater, golf cart, gators and perform basic grounds keeping.
Keep work area clean and organized.
Answer all calls promptly and maintain politeness; pay attention to the needs of employees and guests at all times.
Completes all company-required training within designated time frames.
Have complete knowledge of all casino events and promotional activities.
Understand and adhere to all Iowa Racing Gaming Commission regulations and any other applicable federal, state and/or local regulations.
Comply with all policies and procedures established by Isle of Capri Casino and departmental management.
Performs other duties as assigned or any reasonable request from any member of management.
PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT
The physical/mental demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Demands:
Able to work varied hours which include nights, weekends and holidays.
May work in confined areas.
Exposed to hot and cold temperatures.
Exposed to varied weather conditions, fumes and chemicals used in maintenance.
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Physical Requirements- stand and walk, use hands to finger, handle or feel objects, tools or controls; reach with hands to arms; balance; stoop, kneel, bend or crouch; climb; and talk and hear.
Sitting
Standing & Walking
Lifting (75 lbs. overhead, arm's length up to 75 lbs.)
Bending & Stretching
Pulling & Pushing (up to 250 lbs.)
Climbing & Reaching
Mental Demands:
Ability to communicate effectively with guests and all levels of employees.
Work Environment:
Ability to work in a brightly lit, smoke filled casino environment with above average noise levels.
MINIMUM QUALIFICATIONS
Education:
No minimum required.
Training/Experience:
Two to six years of experience in facilities maintenance or two or more years as a Maintenance Technician I or a combination of education/experience.
Job Knowledge:
Knowledge of OSHA required standards and safety requirements. Knowledge of personal protective equipment.
Mid-level to advanced knowledge of HVAC system, alarm system, and generators.
Mid-level to advanced level knowledge of painting, plumbing, electrical work, carpentry, and other projects relating to maintenance of the property.
Ability to identify the need for and perform mid-level to advanced level painting, plumbing, electrical work, carpentry, and other projects relating to maintenance of the property.
Other:
Valid driver's license and maintain motor vehicle record.
Ability to read, write and understand simple instructions and building plans in English.
Ability to use all necessary tools and equipment to perform maintenance functions.
POSITION SUMMARYThe employee in this position is responsible for providing superior service to both internal and external guests. Employees are expected to deliver the best experience while building genuine relationships with our guests. All employees are required to practice the customer courtesy skills to ensure our guests are afforded a remarkable experience. They are responsible for general maintenance of all facilities.
