JOB DUTIES AND RESPONSIBILITIES

The following statements are intended as general examples of the duties of this position and are not

all-inclusive for specific positions. Other reasonable duties may be assigned.

1. Ensure at all times operating principles are being adhered to:

a. Clean - Keep all areas clean and pristine.

b. Safe - Follow all safety policies and procedures.

c. Friendly - Get to know our guests and build genuine relationships with them.

d. Fun - Have fun! Be interactive with all internal and external guests while maintaining

professional standards.

2. Use the "WE CARE" formula to deliver the best experience to our guests:

1. Welcome - We treat strangers like friends and friends like family.

2. Excited - We are enthusiastic and eager. We perform at a level that exceeds guest

expectations.

3. Comfortable - We provide a safe, relaxing and inviting environment.

4. Appreciated - We recognize the full value of our guests.

5. Respected - We see and value the uniqueness in each guest and approach each

guests needs with dignity and integrity.

6. Entertained - We strive to deliver a valuable, enjoyable and delightful experience.

3. Adhere to department service standards of being accommodating, clean/functioning, and

trustworthy.

4. Interact with all guests and employees to positively affect interactions with guests and

employees, and demonstrate resiliency to deal with difficult situations in all types of

business conditions. Work effectively and courteously with fellow employees.

5. Maintains constant awareness of activities within the hotel to ensure cleanliness and

sanitation practices exceed our guest's expectations.

POSITION SUMMARYThe employee in this position is responsible for providing superior service to both internal andexternal guests. The Executive Housekeeper is responsible for the daily operations of the HotelHousekeeping Department with primary emphasis in ensuring a clean, spotless hotel for our guests