Help Desk Tech (Temp)- Meriden/Waterbury at Community Health Center

Posted in Other 16 days ago.

Location: Meriden, Connecticut





Job Description:

Job Description Summary:

Community Health Center, Inc. (CHC), with offices in Connecticut, Colorado and California, is one of the country's most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 600,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement (NIMAA), and ConferMed.



Job Description:



The Help Desk Technician's role is to provide a point of contact for end users to receive hardware and software support and maintenance within the organization. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and software. The Help Desk Technician I will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required.


III. REQUIRED QUALIFICATIONS





  • Associate's Degree or Technical Certification (A+, Network+, Security+, certificate from technical/ vocational school, etc.)

  • 1+ years of technical support/system experience working in a Microsoft Windows Server environment that includes Microsoft Exchange, Active Directory, and Microsoft Office.

  • A strong technical background, strong written and oral communication skills and the ability to work independently as well as within a team environment A strong customer services orientation is required and prior healthcare experience would be considered advantageous.



  • Strong written and oral communication skills.

  • Ability to present ideas in user-friendly language.

  • Analytical and problem-solving abilities, with keen attention to detail.

  • Self motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.

  • Experience working in a team-oriented, collaborative environment.

  • Strong customer-service orientation.



IV. PHYSICAL EFFORT/ENVIRONMENT



  • Sitting for extended periods of time.



  • Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.

  • Lifting and transporting of heavy to moderately heavy objects/equipment, such as computers and peripherals.

  • Physical activity such as crawling into confining spaces (wiring, connections, installations).



V. WORK SCHEDULE DEMANDS



Full-Time, including some weekend and evening hours as needed. Travel to other CHC sites is required on a regular basis.


VI. COMMUNICATION SKILLS



Excellent interpersonal and communication skills are required since this position requires direct internal customer contact, often under demanding circumstances.


VII. CONFIDENTIALITY OF INFORMATION



Confidentiality of business information is a requirement. Confidentiality must be maintained according to CHC policies. IT employees have access to most of the data on CHC's systems. It is essential that individuals in this position understand the importance of confidentiality and integrity and act accordingly.



Location:

Community Health Center of Meriden

City:

Meriden

State:

Connecticut



Time Type:

Full time
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