IT Infrastructure Analyst at WEG

Posted in Other 9 days ago.

Location: Duluth, Georgia





Job Description:

About WEG Electric Corp.

WEG is the largest industrial electric motor manufacturer in the Americas and one of the largest manufacturers of electric motors in the world producing more than 21 million units annually. Founded in 1961, WEG operates mainly in the sector of capital goods, having five main businesses: Motors, Energy, Automation, Coatings Transmission & Distribution, providing global solutions for electric motors, variable frequency drives, soft starters, controls, panels, transformers, and generators. The US corporate office is located in Duluth, GA with manufacturing units in Minnesota, Indiana and Missouri with over 30 thousand employees worldwide. Visit our website to learn more: www.weg.net


About the role:

WEG Electric Corp. has a great opportunity for an IT Infrastructure Analyst to join our team in Duluth, GA. This role aids support requests from the US Service Desk for additional or onsite troubleshooting. The role consists of supporting facility IT computing services, devices, applications and site-specific systems and infrastructure hardware and software. This role will liaison with service desk analysts and other members of the US support team ensuring onsite support requests are handled with care, urgency and completed timely. This role will participate and own tasks in onsite and small related IT projects. The individual must demonstrate strong interpersonal skills while providing excellent customer service.


Primary Responsibilities:

  • Field incoming support requests from the Service Desk or end users within our ticketing system.
  • Record, track, and document support problems and actions taken to final resolution.
  • Prioritizes and schedule problems. When required, escalate to the appropriate team or analyst.
  • Provide timely feedback to internal customers on support requests.
  • Provide support for PC operational systems for onsite and remote devices. Assist with PC imaging as required.
  • Provide installation, configuration, maintenance and troubleshooting support of computer hardware, software, desktop applications, printers, computer peripherals and other IT related devices.
  • Provide support for unified communications, phones and conference rooms.
  • Test fixes to ensure problem(s) have been adequately resolved.
  • Provide and assist in writing technical and support related documents for knowledge base articles.
  • Assist with application support and/or coordinate with software vendors.
  • Provide support for unified communications, desktop phones and conference rooms.
  • Maintain IT fixed assets, software compliance and license inventory in the asset managmeent system KACE.
  • Maintain accurate updated documentation while performing essential job duties.
  • Understand ITSM framework and perform service requests and adhere to SLAs.
  • Assist other analysts with support, troubleshooting and fulfillment processes.
  • Participate in IT projects, own specifics tasks, work independently and provide accurate communication.
  • Other duties and tasks as assigned.


Education:

  • High School diploma or GED. Computer Information Systems or comparable job experience in Information Technology prefered.


Knowledge / training:

  • Knowledge of infrastructure and end computing devices and hardware.
  • Knowledge with operating systems - Windows 7, 10, 11, and Andriod and iOS phone devices.
  • Understanding of warehouse/shipping hardware, software, and printing.
  • Experience in application support, O365, SAP, SSO, LAN, WAN, VPN technologies
  • Knowledge around shipping, printing, logistics processes, and basic CAD software troubleshooting.
  • Strong communication and documentation skills.


Experience:

  • At least 2+ years experience in a support or IT Infrastructure Analyst type role.
  • 2+ years� experience in operating systems, application and hardware support.
  • Tier 1 technical support level of computers, printers, and applications.
  • Familiar with SAP functions, transactions and processes.
  • Experience working in projects, above average troubleshooting skills, self-starter, and highly motivated.

We offer a pleasant work environment, competitive compensation and full benefits package. To Apply: All candidates must submit an updated resume and complete our application in order to be considered for this position.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.


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