Warranty & Service Engineering Specialist at WEG

Posted in Other 11 days ago.

Location: Duluth, Georgia





Job Description:

About WEG Electric Corp.

WEG is the largest industrial electric motor manufacturer in the Americas and one of the largest manufacturers of electric motors in the world producing more than 21 million units annually. Founded in 1961, WEG operates mainly in the sector of capital goods, having five main businesses: Motors, Energy, Automation, Coatings Transmission & Distribution, providing global solutions for electric motors, variable frequency drives, soft starters, controls, panels, transformers, and generators. The US corporate office is located in Duluth, GA with manufacturing units in Minnesota, Indiana and Missouri with over 30 thousand employees worldwide. Visit our website to learn more: www.weg.net


About the role:

WEG Electric Corp. has a great opportunity for a Warranty & Service Engineering Specialist to join our team in Duluth, GA. This role serves as the primary point of contact for all aftermarket technical and warranty inquiries supporting WEG products and customers.


Primary Responsibilities:

  • Create warranty replacements orders and parts requests.
  • Manage warranty service orders and field service calendar.
  • Manage credit to customers and other areas.
  • Contract and issue purchase orders to service centers for a warranty field service work.
  • Schedule and coordinate warranty field service with the support of service supervisor or technical lead.
  • Issue factory claims for reimbursement of costs.
  • Create quality complaints for warranty failures.
  • Work with PPC and the Panel Shop, to effectively repair WEG supplied panels in warranty.
  • Manage optimal match warranty.
  • Manage warranty claim in WEG easy.
  • Email necessary documentation to customer to process their requests.
  • Evaluate warranty status on products.
  • Other duties and tasks as assigned.


Education:

  • High School diploma or GED. Associate degree in electrical, electronic or equivalent preferred.


Knowledge / training:

  • Microsoft Office with emphasis on Excel required.
  • SAP.
  • Product knowledge.


Experience:

  • 1+ years of experience.

We offer a pleasant work environment, competitive compensation and full benefits package. To Apply: All candidates must submit an updated resume and complete our application in order to be considered for this position.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.


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