Voice Engineers - Aspect or Oracle at Kforce Inc

Posted in Other 14 days ago.

Location: Plano, Texas





Job Description:


RESPONSIBILITIES:

A Kforce client is seeking to hire a Voice Engineers - Aspect or Oracle in Plano, Texas (TX).

Responsibilities include:


  • Perform maintenance and operations including incident management, administration, and configuration management, of Aspect UIP Outbound infrastructure independently

  • Voice Engineers perform system monitoring, daily checks, corrective action, system refreshes, hardware replacements, software upgrades and application modifications as required

  • Perform production configurations of networks, infrastructure and applications as well as testing, administration, and quality checks

  • Coordinates outbound dialer related outage mitigation and/or resolution with Service Desk, Availability Management, technical teams, Aspect Support, and end users







REQUIREMENTS:



  • 5+ years of experience supporting and administering Aspect Unified IP/Initiated Contact

  • 5+ years of experience in supporting Subject Matter Expertise in the following Aspect Advance List Management (ALM)

  • 5+ years of experience Aspect CS Adapter Knowledge, Aspect Prophecy CXP/Voice Portal

  • 3-5+ years of experience in supporting Subject Matter Expertise in the following Transport, Session Routers, and Registration SBC

  • 3-5+ years of experience supporting and administering Oracle SBCs

  • 3-5+ years of experience in Service Deliver Manager/EOM

  • Expert level knowledge in supporting, design, troubleshooting VoIP/SIP Networks

  • Experienced in troubleshooting SIP call flows and working with Packet Tracing tools such as NetScout, Wireshark, Enterprise Operations Monitor, Observer, etc.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.



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