IT Service Engineer at Kforce Inc

Posted in Other 9 days ago.

Location: Redwood City, California





Job Description:


RESPONSIBILITIES:

Kforce has a client in Redwood City, CA that is seeking an IT Service Engineer.

Responsibilities:


  • In this role, the IT Service Engineer will provide a high level of customer support for IT services

  • Fix and resolve employee hardware issues which includes Mac, PC, and Mobile devices

  • Provide timely follow-up support of reported issues and requests

  • The IT Service Engineer will provide white glove support for VIP users

  • Resolve device and network authentication associated with Active Directory and Okta

  • Escalate complex issues to appropriate IT Support teams

  • Partner with other IT Support teams to problem solve user issues

  • Create and validate Knowledge Base Articles in alignment with best practices

  • As a IT Service Engineer, you will provide support for User Account Administration







REQUIREMENTS:



  • Bachelor's degree in Computer Science, Information Technology or equivalent work experience

  • 3-5 years of experience in an IT Service Desk role

  • Working knowledge of ITIL and ITSM platforms such as ServiceNow

  • Exceptional customer service, troubleshooting and documentation skills

  • Solid knowledge of Windows 10/11, latest macOS/iOS, and Android

  • Hands on JAMF and Intune experience

  • Experience managing hardware/software inventory

  • Understanding of current security standards for endpoint device

  • Understanding of networking technologies including LAN/WAN/Wifi/VPN

  • Hands experience with Okta, Slack, Zoom G Suite is a plus

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.



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