Intake Admin Support at DentaQuest

Posted in Other 8 days ago.

Location: Milwaukee, Wisconsin

Job Description:

The Intake Administration Coordinator role works in our Milwaukee facility. This is not a remote role.

  • Facilitate distribution of incoming Intake emails received via several shared email boxes to appropriate areas for processing, ensuring all emails are responded to within a timely manner

  • Receive, process and file returned/undeliverable provider checks ensuring prompt delivery to Credentialing team for further research

  • Accurately readdress and remail checks with updated addresses

  • Assist with open and sort of incoming mail, identified accurately into appropriate categories for further mail preparation

  • Print, void and redirect Incorrect Business Unit claims into correct business unit for processing as identified by Intake Queue Specialists

  • Monitor folders for printing of items to process or mail such as: Welcome letters, Trailing Documents and New Claims to Intake from other departments

  • Research Member Not Found letter responses from providers to validate member selection.

  • Prepare provider returns for missing and incomplete documents, utilizing the correct template based on business unit.

  • Support developed accuracy standards and metrics and maintain all required logs for daily production reporting

  • Electronically distribute received mail to other departments

  • Accountable for robust understanding of Commercial and Vision as well as State & Health Plan business clients, client requirements, claim & UM policies, and procedures that relate to Intake

  • Ensure Protected Health Information (PHI) is secure when handling and processing documents

  • Maintain safe and clean working environment by complying with procedures, rules, and regulations

  • Participate in peer to peer training as requested to assist new team members and/or increase personal knowledge of functions

  • Adhere to business processes

  • Performs other duties as assigned

  • High School Diploma or equivalent

  • 2+ years of office work experience

  • Strong attention to detail and high degree of accuracy

  • Excellent interpersonal skills

  • Acceptable written and oral communication skills

  • Knowledge of general computer software

  • Ability to prioritize and organize multiple tasks

  • Ability to work in excess of 40 hours in a week when necessary, as needed or required to meet business needs

  • Interacts in a cooperative, professional, and effective manner with all internal and external personnel

  • Ability to handle repetitive work

Physical Demands

  • Incumbent must be able to communicate effectively.

  • Requires overall light physical effort (up to 25lbs.)

  • Manual dexterity and sitting is required in carrying out own position responsibilities (i.e. use of personal computer).

  • Ability to efficiently operate all job-related office equipment such as scanners, printers and digitizers

  • Ability to travel or move about within and outside serviced facilities required.

Incumbent works primarily in either a private or shared office environment

11100 West Liberty Drive, Milwaukee, Wisconsin 53215
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