Senior Lead Business Systems Analyst at Majesco- Insurance/Software

Posted in Other 12 days ago.

Location: STANFORD, California

Job Description:

Our Purpose:
At Majesco, we believe in connecting people and business to Insurance in ways that are Innovative, Hyper-Relevant, Compelling and Personal. We bring together the brightest minds to build the future of Insurance; a world where Insurance makes life and business easier, more connected, and better protected.
This is a Remote First position which can be performed from most locations in the US.

Job Overview

In the role of a Business System Analyst, the candidate will-

  • Engage in client discussions and capture requirements/ specs based on interaction with the client's business users.

  • Work closely with various stakeholders (Dev, QA team, Partners) to ensure that business requirements are converted to actual solutions

  • Deliver a superior customer experience by effectively understanding the incidents logged by the customer, complete root cause analysis, providing the business impact, and delivering the solution to the customer.

  • Understand customer requirements and map them to Majesco Product features; also liaise with Product teams to provide feedback to develop the product roadmap

  • Liaise with cross-functional groups internally for dependencies (ex: Product and Delivery) to ensure customer

  • Comfortably work remotely and be available to work across time zones and with remotes teams

Key Role and Responsibilities

  • Provide day-to-day guidance to our customers, displaying a sense of urgency with the strong incident and problem management with the ability to thrive in a rapid and fast-paced environment.

  • Identify the new product features which must be added or required for business users and give understanding & demonstration to the team.

  • Provide requirement clarification for the Production incidents to the Development team and support for functional queries to the QA team

  • Provide Support for the Business Rules Engine Configuration and Product Workflow

  • Provide Prod Support for data extraction requests

All About You

  • Around 10+ years of relative industry experience, preferably in the North American L&A industry

  • Excellent business and domain knowledge of the North American Life & Annuity Insurance industry, especially in Policy Admin & Billing Implementations

  • Excellent Business Analyst skills

  • Experience in drool or other business rule engine tools is required

  • Good Agile experience is mandatory

  • Experience in PL/SQL to help with data extraction

  • Well versed with core Java and J2EE concepts

  • Awareness of the Webservices

  • Advanced problem-solving skills, demonstrating the ability to identify, define and understand a problem, have knowledge of root cause analysis, and research effective solutions for the customer.

  • Should have skills to collaborate with multiple teams

  • Excellent written and verbal communication skills; ability to simplify and communicate functional issues.

  • Proven ability to maintain a professional demeanor when handling complex customer and internal issues.

  • Strong commitment to quality and customer service.

  • Work well in a remote team environment.

  • Bachelor's degree or global equivalent required

  • Emphasis on business-related courses is the general preference.

About Us

Majesco is a leading insurance solutions and services provider.

Majesco's software for core insurance functions include Policy Administration, Underwriting, New Business Processing, Billing, Claims, Product Modeling, Incentive Compensation and Producer Life cycle Management. Additionally, Majesco offers consulting and insurance specific IT services for testing, data conversion, data-warehousing/BI, mobility, enterprise integration and BPM. Majesco specializes in connecting people and business to insurance in ways that are innovative, hyper-relevant, compelling and personal. Our technology, expertise and leadership helps insurers modernize, innovate and connect to build the future of their business - and the industry - at speed and at scale.

Majesco is an inclusive equal opportunity employer and complies with federal, state and local laws regarding equal employment opportunity. Qualified applicants are considered without regard to race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity or expression, citizenship status, military status, genetic information, or any other basis protected by federal, state and/or local employment laws.

If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting and your contact information. Do not include any medical or health information in this email. This email alias is not for the general submission of application materials and any application materials submitted through this alias will not be considered. In addition, Majesco will not provide a response to inquiries made to that are not related to accessibility of the online application system by persons with disabilities.

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