International Service Specialist-Large Property-Hybrid at Zurich

Posted in Other 6 days ago.

Location: New York, New York

Job Description:

Zurich North America is currently looking for an International Service Specialist in our Large Property International Program Zurich (IPZ) Servicing Team. As a member of Zurich's IPZ Servicing Team you will enjoy the opportunity to fully apply and hone your communication and negotiation skills. Specifically, you will consult with Account Teams and manage end to end International Program servicing on international program business service delivery, including customer service requirements, service proposition and handling of various service delivery issues to enhance customer experience.

At Zurich North America we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA hybrid work model emphasizes flexibility, allowing employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected.

The candidate selected for this opportunity should be able to report into one of the following North American office: Atlanta, GA, Dallas, TX or New York (WTC), NY.

Our International Service Specialist is responsible for:

  • Manage the International Program servicing end to end for standard accounts and is the point of contact for customer onboarding of assigned accounts, with input into the development of customer specific, value-added services for existing and new customers.

  • Develops and executes account servicing solutions independently and in collaboration with appropriate business partners including but not limited to underwriters, account service associates, billing, claims, account handlers from international Zurich offices, etc.

  • Role models a sense of urgency and responsiveness to customers/brokers, through prompt and proactive follow-up on data gathering, status requests, and problem resolution related to IPZ program implementation

  • May participate in projects that support the business development process, including development of marketing materials, demos, presentations, service scorecards, handbooks, manuals, etc.

  • Handle specific requests from Underwriting by reviewing service plan requests, determining feasibility of requests, and implementing customer-focused service solutions.

  • Coordinate data entry submitted to the third-party vendor and perform quality checks on the entry before information is sent to the network.

  • Builds strong working relationships with internal and external stakeholders

  • Seamlessly combines time management and prioritization skills to deliver work product with highly diverse timelines and delivery dates.

Basic Qualifications:

  • Bachelor's Degree and 2 or more years of experience in the Underwriting area


  • High School Diploma or Equivalent and 4 or more years of experience in the Service Delivery area


  • Knowledge of domestic and international regulatory requirements

Preferred Qualifications:

  • Knowledge of insurance products and services, international business, large property

  • Knowledge of the business environment, finance, economics, and reinsurance

  • Effective communication and presentation skills

  • Strong written and verbal skills

  • Ability to multi-task

  • Strong analytical and planning skills

  • Ability to effectively manage changing priorities

  • Ability to build networking skills

  • Presentation Skills

  • Self Directed

Applicable Only to Jobs to be Performed in New York City

The salary range for this role is $ 68,300.00-85,400.00. This is the range Zurich NA in good faith believes is the range of possible compensation for this role at the time of the posting. This range is only applicable for jobs to be performed in New York City. Base pay offered may vary depending on, but not limited to education, experience, skills, geographic location, travel requirements, sales or revenue-based metrics, and business needs. This range may be modified in the future. This job is also bonus eligible. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable.

As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols (, including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or a negative COVID test result when applicable, to a third-party vendor. These protocols are continuously re-evaluated and the requirements may change at any time.

  1. A future with Zurich. What can go right when you apply at Zurich?

  2. Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

  3. As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

  4. Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

  5. Location(s): AM - New York, AM - Atlanta, AM - Dallas

  6. Remote Working: Hybrid

  7. Schedule: Full Time

  8. kedin Recruiter Tag: #LI-MM1 #lI-Hybrid

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