UX Manager at Plymouth Rock Assurance

Posted in Other 12 days ago.

Location: Boston, Massachusetts

Job Description:

Plymouth Rock Assurance is looking for a UX Manager to provide leadership, direction, and mentorship to a team of UX Designers; lead creative and holistic thinking across diverse product releases, platforms and devices. Deliver a UX vision, along with a plan for evolutionary, iterative updates that actualize the larger vision over time.

We are looking for an energetic leader who has:

  • Ability to understand business metrics and translate company goals and objectives into digital experiences
  • Excellent interpersonal and communication skills to communicate ideas to developers
  • Knowledge of and experience using design software. Experience selecting the best tools and implementing them for a UX Team
  • Problem-solving skills to determine solutions to user interface challenges
  • Multi-tasking and time management skills, with the ability to prioritize tasks
  • Analytical mind with business acumen
  • Ability to work both independently and in a team
  • Attention to detail and mastery of information design
  • A history of making customer experiences measurable easier

Essential Functions and Responsibilities:

  • Identify target user groups and carry out interviews or other types of inquiry to help understand user needs
  • Ensure the creation and implementation of customized experiences for the digital user
  • Produce high-quality solutions through flow diagrams, graphic designs, storyboards and site maps
  • Provide guidance on the implementation of UX research techniques and testing activities to assess user behavior
  • Maintain a competitive edge against competitor products and industry trends
  • Perform tests on user interface elements such as CTAs, layouts, target links, landing pages and banners
  • Understand product specifications and user psychology and predict what might work for both
  • Communicate designs and design principles in a way that resonates with the audience


  • Previous experience managing UX Designers
  • A portfolio of work that can be reviewed as part of the interview process
  • Demonstrated expertise on both web and mobile platforms
  • History of UX leadership qualities (mentorship, education, best practices etc.)
  • Ability to collaborate daily with a high performing team of Product Owners and Business Intelligence Analysts as part of the Digital Experience Team
  • Experience with project management and research
  • Candidate should have a Bachelor's Degree in design or computer-related programs such as Human-Computer Interaction (HCI). Training in using HTML/CSS and JavaScript
    • Will consider experience in lieu of some of this

  • Proven experience using design software. Adobe experience a plus.

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $1.7 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of "A-/Excellent".

We believe that every person is entitled to equal employment opportunities. We do not discriminate against any employee or qualified applicant for employment on the basis of age, race, color, religion, national origin, ancestry, disability, gender, sexual orientation, gender identity or expression or genetic information. In addition, the state in which you work may protect certain other characteristics. We are committed to treating employees fairly and with dignity and respect, and we unconditionally prohibit discrimination in hiring, terminating, promoting, or compensating any employee on the basis of a qualified individual's membership in any of these protected classes

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