Part Time Client Services Specialist at Geo Reentry Services

Posted in Other 8 days ago.

Location: Alexandria, Louisiana

Job Description:


Pay: $14.00

Bonus (if applicable):


Benefits: Employees working a normal work week (30 hours or more) will enjoy a competitive benefits package for an energized workforce with options for you and your family including:

• Paid time off        • Paid holidays         • 401(k)
• 401(k) matching      • Health Insurance        • Dental Insurance
• Vision Insurance       • Life Insurance          • Flexible spending account
• Health savings account    • Tuition Reimbursement     • Reduced tuition rates
• Employee discount     • Employee assistance program • Pet insurance
• Disability Insurance     • Paid training           • Other benefits available

Equal Opportunity Employer.


This position provides case management and customer service support for the Reentry Center. Performs participant check-in procedures and assists case managers with case coordination and documentation. Learns, uses and models principles of the “What Works” system through evidence-based practices in all interactions with participants and other staff members.

Primary Duties and Responsibilities

  • Checks-in all participants entering the facility. May complete drug screens according to assigned random schedule for each participant check-in.

  • May perform breath analysis on each participant who enters the facility for any purpose and provides a written or computerized result.

  • Completes initial intake process with participants to completion, including intake paperwork, input into Company database, and assignment of groups and other services.

  • Provides general office administration duties, including answering phones. Provides general customer service to all who enter the facility, including participants, customers and the general public.

  • Assists case managers with case coordination, communication with appropriate official agencies, and preparation and distribution of reports.

  • Files, prepares charts and performs data entry as assigned.

  • May collect participant payments, post payments on Company database, and make daily cash deposits.

  • May be responsible for office opening and closing procedures.

  • May be responsible to install and/or de-install electronic monitoring equipment on participants, and forward documentation to the appropriate agencies and the Company monitoring center.

  • May transport participants to the center, community service events, job fairs, employment centers, clinics, etc. using Company vehicle.

  • May clean electronic home monitoring (EHM) equipment.

  • May facilitate orientation and psycho-educational/behavior modification groups on a weekly basis. Documents participants’ attendance, participation and progress in Company database.

  • Performs other duties as assigned.

Minimum Requirements

  • High school diploma required.

  • Two (2) years college coursework in Human Services or business discipline preferred.

  • Minimum of six (6) months experience in Human Services field with direct participant services preferred.

  • Minimum of six (6) months experience working with minority populations preferred.

  • Must be twenty-one (21) years of age with at least five (5) years driving experience if required to transport participants.

  • Good customer service skills.

  • Effective communication skills with internal and external contacts at all levels.

  • Good organizational skills and attention to detail.

  • Solid computer skills and proficiency with MS Word and Excel.

  • Basic database skills.

  • Basic math skills.

  • Bi-lingual (English/Spanish) skills may be required.

  • Ability to safely operate a motor vehicle if required to transport participants.

  • Valid State driver’s license and 5-year record of safe and competent driving as demonstrated by state motor vehicle report if required to transport participants.

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