Group Lead, Specimen Processin at Quest Diagnostics

Posted in Other 6 days ago.

Location: twinsburg, Ohio

Job Description:

Job Description

Group Lead, Specimen Processin - Twinsburg, OH - Monday-Friday 2:30pm-11:00pm

This position assists the department supervisors by performing combinations of the following activities: Schedule coordination, general supervision of all Specimen Technicians, providing input to supervisors for performance review and disciplinary action. The Group leader typically leads 8 - 12 employees, is involved in process and compliance audits and may be responsible for performing duties listed below. Priority consideration given to internal candidates for this position.

  • Demonstrates a proficiency and understanding of all job duties in Specimen Processing department

  • Strong troubleshooting and problem resolution skills; ability to work effectively with the technical departments to resolve problems and gain cooperation as needed

  • Assists all SPT's in proper test selection and problem resolution

  • Answers and clarifies employee questions (including laboratory personnel) regarding processing

  • Provides appropriate feedback to supervisor(s) when problems arise.

  • Completes appropriate shift paperwork, setting up for production, and insuring that their staff has cleaned up at the end of the shift

  • Monitors supply inventory, ordering supplies as needed

  • Repairs and maintains department equipment notifying appropriate personnel when repairs beyond the general scope are required

  • Assists in or performing all training, cross training and department auditing functions as assigned by the supervisor(s)

  • Perform all other job duties as assigned

  • In addition to above, the group leader may assist the supervisor(s) in the following:

  • Prioritizing work assignments

  • Monitoring production and activity of all SPT's in order to meet departmental deadlines

  • Coaching for improved performance by providing appropriate feedback and maintaining a positive work environment

  • Ensures effective employee utilization through workforce planning to include staffing weekends and holidays

  • Makes suggestions and recommendations to enhance workflow

  • Helps manage department overtime

  • Ensures that all Quest Diagnostics Incorporated and Specimen Processing policies and procedures are adhered to


Required Work Experience:

Internal candidates minimum of one year in SPT III/related role

Preferred Work Experience:

  • 3 years experience in a laboratory environment with Specimen Processing experience preferred.

  • Medical background preferred which includes medical terminology applicable to a clinical laboratory

Physical and Mental Requirements:

  • Performs multiple tasks simultaneously and with interruptions, physical and mental stress

  • Works in a biohazard environment and practices good safety habits

  • Able to sit or stand for long periods




  • PC skills including the ability to run reports & use to manage workflow; real-time thru-put

  • Maintains confidentiality at all times. Will have access to overall employee performance, may have knowledge of disciplinary actions up to, and including termination.

  • Demonstrates leadership by example, exhibiting good attendance, good decision making, and keep the team on task

  • Demonstrates strong interpersonal skills that foster a positive environment

  • Demonstrates flexibility and adaptability

  • Drives frequent employee interaction on the floor providing feedback, coaching, and guidance

  • Demonstrates excellent communication skills and ability to answer questions with both internal and external clients

  • Adheres to Quest Diagnostics core values, safety, and compliance policies and procedures

  • Works under pressure and assists department in maintaining productivity and quality goals

  • Ability to diffuse tense situations and applies good judgment when making decisions and resolving problems

High School Diploma or Equivalent


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