Dispatcher I at Quest Diagnostics

Posted in Other 12 days ago.

Location: Tampa, Florida

Job Description:

Job Description

Dispatcher I - Tampa,FL - Tuesday-Saturday

Responsibilities include answering client pick-up request calls, planning and scheduling pick-ups, communicating with field operations and responding to customer inquiries/complaints. Assigns pick-ups to appropriate internal or external resources to ensure timely delivery to the lab.

  • Answers client pick-up request calls and enter into dispatch system

  • Determines if pick-up can be performed as requested by the client based upon multiple factors

  • Assigns pickup and delivery destinations to courier

  • Actively Listens to client concerns, conducts preliminary Research and forwards client to appropriate party or escalates issue to a Group Lead or Supervisor.

  • May include other tasks as assigned


Required Work Experience:

1 to 3 years Customer Service or Logistics Experience

Preferred Work Experience:


Physical and Mental Requirements:

Ability to sit for long periods of time


  • General knowledge of logistics operations

  • Knowledge of Quest Diagnostics logistics' policies and procedures


  • Ability to handle a high volume of telephone calls and work in a fast paced environment

  • Ability to learn Dispatch Application and accurately enter pick up requests

  • Excellent computer skills, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook)

  • Excellent verbal and written communication skills

  • Well organized, utilizes job aides, maps etc., and can locate information readily

  • Must be able to prioritize and handle multiple functions and service Multiple Regions simultaneously

  • Ability to interface with other departments within the facility and company

  • Ability to maintain confidentiality concerning information and data received

  • Flexible and available based on staffing requirements; weekends, holidays, on-call and overtime

  • Job Competencies Include

    • Functional/Technical Skills

    • Integrity and Trust

    • Active Listening

    • Negotiating Skills

    • Problem Solving

    • Drive for Results

    • Composure

    • Creativity

    • Priority Setting

Associates Degree


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