Provides direct supervision of Cytotechnologist and Cytopreparatory technician staff.
Duties and Responsibilities:
Responsible for the supervision of scheduling, support and coaching of cytotechnology staff in non-gyn cytology area. In concert with the Technical Supervisor, is accountable for all activities related to the examination of gynecologic and non-gynecologic specimens, including monitoring of cytotechnologists' performance and overall quality of all phases of testing, including pre-analytic, analytic and post-analytic.
Collaborates with Operations Manager in the hiring process for cytotechnologists and cytopreperatory technicians.
Coordinates and document orientation/training process for newly hired cytotechnologists, including 6-month competency assessments.
May maintain attendance and timekeeping records for cytotechnology staff.
Enhances employee relations by facilitating effective communication.
Evaluates and documents employee performance through defined measurements/metrics. Coach and counsel employees, providing feedback, support or corrective action as needed.
Provides feedback and assists in writing the annual performance reviews and performs annual competency assessments.
Supervise documentation and submission of all required laboratory, departmental, and staff statistics/reports.
Maintains and controls workflow, turn-around-time (TAT) and pendings daily. Provides progress reports to manager and collaborates, as needed, to address concerns.
Continuously assesses opportunities for improvement in quality and production.
Provide guidance and feedback to support staff for preanalytic and post-analytic phases of testing.
Maintain and improve local SOPs; develop new SOPs as needed.
Implement all local, business unit, and corporate policies and procedures within established timeframes, i.e., TAT goals, SOP implementation deadlines.
Ensure all corporate safety, quality control and quality assurance standards are met.
Ensure compliance with all local, federal, CLIA and CAP regulations.
Ensures remedial action is taken when test systems are not within established acceptable levels of performance, and ensure patient results are not reported until corrective action has been implemented and results validated.
Ensure all corporate continuing education requirements are met. Present or coordinate internal or external continuing education programs. Maintain documentation of continuing education activities for cytotechnologists.
Participate in training sessions for supervisory-level staff and lead training sessions for the department, as needed.
May organize and lead regular department meetings, as needed.
Participate in internal, government or regulatory agency inspections, as necessary.
Other Duties (may be assigned by manager):
Performs and maintain records of revised reports.
Oversees program for follow-up of abnormal cytology cases.