Senior Director, Laboratory Operations - Great Midwest Region at Quest Diagnostics

Posted in Other 12 days ago.

Location: Wood Dale, Illinois

Job Description:

Job Description

Recognized by FORTUNE magazine as one of the "World's Most Admired Companies," Quest Diagnostics (
) is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. We are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.

With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company traded on the New York Stock Exchange (NYSE: DGX) and included in the Dow Jones Sustainability World Index, with 2021 revenues of $10.79 billion.

Position Description

The Senior Director of Laboratory Operations oversees technical lab operations for units with over $400mm in revenue and over 1,000 employees through 7 direct reports. The Director is responsible through lab managers for quality and timeliness of technical procedures, compliance, and overall lab budget. The Sr. Director is responsible for ensuring the overall success of the Reference Laboratories operations as measured by meeting/maintaining budget projections; client satisfaction; professional staff development and overall communications within/between the laboratories, as well as with R&D, Sales/Marketing, Finance, Human Resources and IT. This position reports directly to the VP Lab Operations GMW Region and is based in Wood Dale, IL.

  • Oversee and manage the budget and productivity measurements of reference laboratories' business operations.

  • Management of assigned projects.

  • Coordinate and attend Supervisor/Lab Manager meetings to communicate and develop administrative policies/procedures, morale booster program for lab personnel, and monitor/set up/report schedule, weekend coverage, client services, safety coverage, etc.

  • Work with Human Resources in the areas of personnel hiring, policies and procedure changes, and workman's compensation issues.

  • Ensure open and timely communication between laboratories, Specimen

  • Management, IT, client services, sales, marketing and other laboratories within Quest Diagnostics.

  • Monitor turnaround time of all assays by monitoring delivery of samples to the labs and reporting of assays. Work with managers and supervisors to establish preventive measures for delayed reports. Work with Information Technology for changes in software and coordinate lab requirements.

  • Coordinate Quality Assurance activities by reviewing quality measures and survey reports.

  • Support and coordinate customer-driven quality activities in reference laboratory operations and Specimen Management.

  • Provide and collect information from the labs to assist Corporate Safety, Medical Administration, Sales and Marketing, and Human Resources.

  • Attend and participate in monthly R&D meetings.

  • Ensures coordination and implementation of standardization initiatives within the Hospital

  • Services labs and other Quest Diagnostics business units

  • Provides operational support for internalizing new assays/methods validated by R&D.

  • Bachelor's degree required; Master's Degree preferred

  • Advanced degree in Life Sciences and Business Administration desirable

  • Requires a minimum of ten (10) years' progressive laboratory experience with at least five (5) years of demonstrated leadership and management responsibilities

  • Strong communications skills, both written and oral, ability to innovate and share ideas and concepts to peers and upper-level management

  • Experience in driving Lab Continuous improvement projects (Black Belt or Green Belt preferred)

About Quest Diagnostics

Quest Diagnostics empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest Diagnostics annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our nearly 50,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.

The company offers the broadest access to diagnostic testing services through its network of laboratories and patient service centers and provides interpretive consultation through its extensive medical and scientific staff. Quest Diagnostics also provides services to employers, life insurance companies, other commercial labs, clinics, health plans, government agencies, and organizations involved in clinical trials research.


  • FORTUNE magazine's "World's Most Admired Companies" list for 8 consecutive years; one of only five companies to attain Most Admired status in the "Health Care, Pharmacy and Other Services" industry category.

  • Fortune magazine's Fortune 500 list

  • Forbes® Global 2000

  • Forbes®' America's Best Employers List for third consecutive year

  • Forbes® 2020 America's Best Employers for Women for second consecutive year

  • S&P 500

  • Barron's 500

  • Member of the Dow Jones® Sustainability World Index

  • Included in the FTSE4Good, Calvert, and Ocean Tomo sustainability indices

  • Listed in the most recent Newsweek Green Rankings

  • Consistently named one of the best places to work in U.S. business journal rankings

  • Named a DiversityInc Noteworthy Company for third consecutive year

  • Listed on the Disability Equality Index® (DEI), a joint initiative of the American Association of People with Disabilities (AAPD) and the US Business Leadership Network (USBLN), recognizing companies for prioritizing the inclusion of people with disabilities

  • Named Top 23 'Best Places to Work for LGBTQ Equality' in New Jersey

  • Named a Best Place to Work for LGBTQ Equality by scoring a perfect 100 on the Human Rights Campaign Foundation's 2021 Corporate Equality Index (CEI) for the fifth consecutive year.

  • Achieved Cancer Gold Standard accreditation from the CEO Roundtable on Cancer, recognizing our actions to reduce the cancer risk of employees and their families

  • Received C. Everett Koop National Health Award for Efforts to Promote Employee Health in 2020

Diagnostic Testing Services

Quest Diagnostics is the world's leading provider of diagnostic testing, information and services that patients and doctors need to make better healthcare decisions. Their services range from routine blood tests - such as total cholesterol, Pap testing and white blood cell count - to complex, gene-based and molecular testing. They perform medical tests that aid in the diagnosis or detection of diseases, measure the progress or recovery from a disease or confirm that an individual is free from disease. In addition, they have specialized expertise in cancer, cardiovascular diseases, infectious diseases, and neurology.

About COVID-19 testing at Quest Diagnostics

Quest Diagnostics isat the forefront of the response to the COVID-19 pandemic, working to broaden access to laboratory insights to help us all lead healthier lives. We provide both moleculardiagnostic and antibodyserologytests toaid inthe diagnosis of COVID-19 and immune response. OurCOVID-19 test servicesare based onteststhat have received FDA emergency use authorizationand which alsomeet our high standards for quality.We are providing these test services under the Public Readiness and Emergency Preparedness Act.

We providedata onCOVID-19testingto various federal and state public health authorities, including the Centers for Disease Control and Prevention, and participate in studies with government and private institutions,aidingCOVID-19public health response and research. Throughour team ofdedicatedphlebotomists, air fleet team, couriers andlaboratory professionals, Quest Diagnosticsworks hard every day to help patients and communities across the United States access qualityCOVID-19 testing.


In the $60 Billion and growing US Diagnostic Testing Market, Quest Diagnostics is the leader. Quest Diagnostics' reputation as a leading innovator, provider of high value, low cost solutions and its financial strength and flexibility make it well positioned to capitalize on the evolving healthcare landscape.

Quest Diagnostics' long-term strategy is to become the undisputed world leader in diagnostic testing, information and services. To drive this profitable growth, Quest Diagnostics plans to leverage capabilities to create differentiation:

  • Deliver Innovative Solutions

  • Leverage their Unparalleled Access and Distribution Network

  • Expand their relationships with large payors and health systems

  • Deliver Superior Patient Experiences

To Apply

Please Log In or Register to Upload a Resume and complete the online Application by visiting, clicking "Job Search" and following the prompts. Because of the large number of applicants to job openings, Quest Diagnostics will only contact qualified candidates for interviews.

Quest Diagnostics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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