Rep, Client Service I at Quest Diagnostics

Posted in Other 15 days ago.

Location: Santa Clarita, California





Job Description:

Job Description



Rep, Client Service I - Valencia,CA



Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner.


  • Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously.


  • Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately.


  • Complete all required documentation associated with the handling of calls and maintain complete and accurate records.


  • Report laboratory results to clients and patients using established protocols.


  • Follow through in a timely manner to resolve all issues and concerns.


  • Provide education and guidance to clients about lab processes.


  • Escalate issues as appropriate to keep supervisor informed of client concerns, problems or deviations from established procedures.


  • Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.


QUALIFICATIONS



Required Work Experience:



One (1) year of customer service and/or related health care experience is required.



Preferred Work Experience:



Previous related health care experience preferred.



Physical and Mental Requirements:



  • Sitting for long periods of time.


  • Repeating motions that may include the wrists, hands, and/or fingers. (Typing)



Knowledge:



  • Proper telephone etiquette to handle customer inquiries


  • Basic knowledge of operating office equipment


  • Understand the importance of Quality Service and how it is measured





Skills:



  • Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers


  • Proficiency in basic computer skills (Word, Excel, Outlook)


  • Ability to multi-task and work in a fast-paced environment


  • Strong organizational skills


  • Ability to analyze and solve problems.


  • Good listening skills


  • Ability to maintain professional and tactful manner in stressful situations


  • Ability to deal with client information in a confidential manner




EDUCATION
High School Diploma or Equivalent(Required)


LICENSECERTIFICATIONS


2022-26610
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