Rep, Logistics Call Center- Hiring Event- 12/8 from 2-6 PM at Quest Diagnostics

Posted in Other 14 days ago.

Location: Lenexa, Kansas





Job Description:

Job Description



Logistics Call Center Rep- hiring various schedules. Onsite for 3 months of training, then transition to Work from Home- REMOTE.



***ONSITE HIRING EVENT- December 8th 2-6 PM. ***




Address: 9601 Renner Blvd, Lenexa, KS 66219 USA




We will provide you with a career with a leader in the healthcare industry, by offering a wide variety of opportunities, a diverse work environment, and a robust rewards package! We provide you with the tools & support to learn, grow and advance in a healthcare/logistics operations career.




Quest Wants you!



  • Do you want to make an impact on the health of people in your community?

  • Do you like to interact w/ people on the phone? (Have you provided services to the public via the telephone before)

  • Are you tech savvy? (Have used handheld scanners, Smart Phone, Computers)




What we offer:



  • Career with a Leader in the Diagnostics Laboratory industry

  • Competitive Salary

  • Annual merit increases and bonuses

  • Career Advancement Potential




Benefits/Perks:

  • Annual Bonus Plan

  • Day 1 Medical/Mental Health/Dental/Vision for FT

  • 15 PTO days first year

  • 401K matching

  • Employee Business Networks supporting Diversity and Inclusion

  • Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours

  • Training provided!


Expectations:



  • - Receives phone calls from clients, documenting detailed information, for specimen pickups transported to the lab

  • - Work collaboratively with co-workers, leaders and cross functional team members

  • - Maintain effective, level of communication with Local Leadership, to report service impacting issues.

  • - Strong organizational skills Ability to follow company and department policies and procedures

  • - Ability to handle multiple tasks and work in a fast-paced environment





  • Handle a high volume of inbound telephone calls, meet productivity goals (such as call targets, Aux Time Allowance) and work in a fast-paced environment

  • Ability to learn Dispatch Application and accurately enter pick up requests

  • Strong attention to detail and adherence to process and procedure.

  • Provides outstanding customer service and actively Listens to client concerns, conducts preliminary research, and forwards client to appropriate party or escalates issue to a Group Lead or Supervisor.

  • Ability to determine if pick-up can be performed as requested by the client based upon multiple factors

  • Well organized, utilizes on-line job aides, maps etc. and can locate information readily

  • Prioritizes, handle multiple functions, and provide service to multiple regions throughout shift

  • Attends huddles, stays current on email and video communication

  • May assign pickup and delivery destinations to courier

  • Professionally interacts with external/internal clients, co-workers, and Leadership across all functions.

  • Ability to accept performance feedback with a focus on performance improvement and serving patients and clients with Quality and Accountability

  • Excellent verbal and written communication skills

  • Ability to demonstrate computer skills, keyboarding, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook)

  • Ability to maintain confidentiality concerning information and data received

  • Must be flexible and available based on staffing requirements; weekends, holidays, on-call and overtime

  • May include other tasks as assigned

QUALIFICATIONS



Required Work Experience:



1+ years Customer Service or Logistics experience required



Preferred Work Experience:



Call center experience preferred



Physical and Mental Requirements:



N/A



Knowledge:



General knowledge of logistics operations



Skills:



  • Functional/Technical Skills

  • Integrity and Trust

  • Customer Service

  • Drive for Results

  • Composure



EDUCATION
Associates Degree
High School Diploma or Equivalent(Required)


LICENSECERTIFICATIONS
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