The first 3 letters in workplace safety are Y-O-U!
TK Elevator is currently seeking an experienced AR Specialist- Service/Repair in Atlanta, GA.
The Collector, SSC Service & Repair is responsible for performing all administrative duties associated with the collection and payment application of outstanding service and repair invoices so that the department functions efficiently and cost effectively.
ESSENTIAL JOB FUNCTIONS:
Makes regularly scheduled collection calls on all account balances as assigned. Meets or exceeds daily required number of contacts. Anticipates customers' needs and acts on them, helping to make TKE the easiest company to do business with
Maintains a system of follow-up to ensure customers follow through with their promises
Enters clear and concise system notes pertaining to all collection calls so that a history is maintained for all accounts regarding collection efforts.
Displays a thorough knowledge of service, extras, and repair documentation, including billing, insurance certificates, contracts, lien waivers, etc.
Reads and understand contract language and uses this knowledge in negotiations with customers as contracts will dictate payment terms and conditions
Displays critical thinking skills
Prioritizes multiple and changing responsibilities while being organized and detail oriented, with a commitment to customer service
Monitors accounts for potential write-off; prepares required Credit and Bad Debt write off requests and routes for appropriate signatures
Facilitates monthly conference calls with all levels of management and field personnel
Recommends appropriate collections strategy to field personnel to obtain approval for next escalation step of the collection's lifecycle. (Credit Hold, Lien filing, Demand Letters, etc.)
Earns the trust and respect of field personnel through collections effectiveness, knowledge, judgment and demonstrated partnership with the field team
Performs account reconciliation to determine billing/payment errors and facilitates correction
Research unapplied cash and on-account credits for validity and determine proper application or process necessary refund
Achieves full coverage of their assigned portfolio of accounts specific to job assignment monthly
Works with internal customers and SSC personnel to figure out the root cause of and accounts delinquency and helps implement a solution
Performs other duties as assigned
Who we are looking for
EDUCATION & EXPERIENCE:
Requires intermediate experience with Windows-based computer software including Microsoft Office, including formulas, basic pivot tables and v-look-ups
Solid basic math ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; Able to compute percent
Strong interpersonal and communication skills as well as the ability to maintain professionalism under pressure
Related experience and/or training in business-to-business collections, cash application, and/or billing
High school diploma or GED and one-year certificate from college or technical school; or equivalent combination of education and experience
At least 6 months experience in understanding contract terms and conditions
Intermediate experience with Microsoft Office to include: Vlookup function, creating formulas, & building spreadsheets