Applications Analyst II at Mass General Brigham(PHS)

Posted in Other 6 days ago.

Location: Boston, Massachusetts

Job Description:

About Us:

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

General Summary/ Overview:

At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.

We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.

The Applications Analyst II provides design, development, testing, implementation and ongoing maintenance of new and existing software applications. This role provides training and support to end users.

Position Summary:

The applications analyst II is a senior analyst at Dana-Farber Cancer Institute (DFCI) within the Mass General Brigham (MGB) Digital Department. This member will be part of the DFCI Satellite, Network and Pediatric Oncology Clinic IS Team supporting the Jimmy Fund Pediatric Oncology department at DFCI and Boston Children's Hospital (BCH). The role of the analyst is to support existing complex matrixed systems and linkages across the hospital partners (DFCI, MGB, BCH) in support of the clinic. They will work closely with the user community to provide operation system support of troubleshooting of issues across teams. They will additionally support workflow process with software design and implementation, participate and support new and existing interface(s) and manage small to medium projects or sub-projects. Pediatric Oncology integration includes patient and clinical data interfaces, as well as, firewall and functional and technical components of the integration. The Analyst will participate in design, development, testing, implementation and on-going maintenance of new and existing clinical information systems. The position will have a direct reporting relationship to DFCI Clinical Information Services and an indirect reporting relationship with the Boston Children's Hospital IT department. S/he must be able to create and maintain a healthy working relationship with the Jimmy Fund Clinic, Boston Children's, Satellite and Pediatric Oncology end users, leadership, and the community partners' IT departments.

The analyst position will be primarily responsible for the day to day coordination of assigned clinical information system tasks, functional support of data interfaces and integration points between DFCI and BCH. The analyst must develop an understanding of the Pediatric Clinics' operations and workflows and the uniqueness compared to the DFCI adult programs at the main campus and satellite locations.

This role requires exemplary analytical skills and strong written and verbal skills. Analyst must be flexible and enjoy working on varied projects across user groups and systems. The right candidate will be a strong team member and enjoy working with committees, but also manage oneself as an autonomous member of the DFCI Satellites & Pedi Clinic team. The ability to interact effectively with users at all levels; including Senior Management, Physicians and Nurses is a required skill. Analyst will work with hospital partners' IT departments to resolve application, hardware and integration issues.

This position will support the DFCI JFC Clinic users located at the DFCI main campus and as well as the BCH Pediatric Oncology Inpatient Provider workrooms.

  • Support workflow process and software design by obtaining requirements definitions (functional and/or technical)

  • Coordinate with DFCI Desktop and MGB Network Services and/or BCH Desktop and BCH Network Services teams across entities to test system access and application workflow.

  • Participate in projects, system upgrades, system enhancements and hardware deployment utilizing standard project lifecycle tools and activities

  • Complete work assignments in accordance with an established project timeline. Inform manager of issues requiring their direct attention.

  • Troubleshoot data interface errors through technical and operational means

  • Work closely with DFCI Jimmy Fund Clinic leadership to support the IT needs of the clinic

  • Represent the needs of the JFC clinic within the greater DFCI Clinical Systems team

  • Function both as an individual contributor and team player within the DFCI Satellites & Pedi Clinic Team

  • Provide quality customer service and serve as an exemplary representative of MGB Digital Systems and the DFCI Satellite, Network and Pediatric Oncology IS Team.

  • On-going communication, feedback, and follow-through with customers/peers are essential

  • Train new fellows on IS software applications within MGB/DFCI

  • Develop and maintain procedural and end-user documentation

Principal Duties and Responsibilities:

  • Develops and executes test plans and performs other software quality assurance tasks.

  • Trains end users on the operation of software applications. Develops end user documentation.

  • Provides ongoing support of the software applications by identifying and resolving issues and escalating as needed for timely resolution.

  • Provides high quality, customer-focused services.

  • Runs reports, updates tables and performs other tasks associated with the ongoing operation of the software environment.

  • Participates in regular team meetings to discuss team activities, issues and updates.

  • Uses the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration

  • Other duties as assigned



  • Bachelor's Degree required

  • 5+ years of healthcare information technology experience

  • A combination of education and experience may be substituted for requirements


  • Experience in the development, support or operation of software applications in a healthcare setting

  • Excellent oral and written communication skills

  • Strong interpersonal skills to effectively communicate with both technical and non-technical staff

  • Demonstrated analytic and problem-solving skills

  • Ability to learn quickly

  • Knowledge of Microsoft Office 365 and other popular office productivity solutions

Supervisory Responsibilities:

  • No direct reports; may indirectly provide leadership and guidance to less seasoned and new staff

Fiscal Responsibility:

  • No direct budgetary responsibility

  • Demonstrates fiscal responsibility by effectively using Mass General Brigham resources

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • This position requires occasional local travel to MGB sites, vendors, and/or conferences

  • On-call coverage expected as business needs dictate

  • Hospital work environment working conditions include possible exposure to diseases or infections and may require safety gear (PPE) such as gloves and mask.

  • Normal office working conditions. The noise level in the work environment is quiet to moderate.

  • While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds.

  • Specific vision abilities required by this job include close vision, distance vision and depth perception.

EEO Statement

Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.
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