Under the general direction of the Manager of Patient Access, the Bed Placement Coordinator manages the daily operations relative to patient bed assignments within the Medical Center. The Coordinator upholds the department mission as follows: Ensure the patient is admitted/registered in a timely and professional manner with little or no inconvenience or frustration to the patient. Obtain all necessary information from the patient in a professional and caring manner. Distribute information to appropriate departments expeditiously. Obtain legal consent forms such as consent for treatment, admission, rights as a hospital patient, surgical procedures, financial responsibilities, etc. Assist in maintaining financial integrity of the hospital through obtaining pre-approval/pre-certification, verification of coverage and providing other information through proper screenings. Promote customer service in our daily dealing with anyone with whom we come in contact in the Admissions/Registration Department.
Windows application knowledge; third party payers and their specific requirements; typing skills with a minimum of 40 WPM; excellent customer service skills. Insurance knowledge, medical terminology. Strong interpersonal skills, courtesy and tact with patient, family members, physicians and staff members Keyboard, Computer and office machine experience. Interpersonal skills necessary in order to effectively interact with patients, nursing, physicians and their office staff, quality resources, third party payers and various other patient care personnel to exchange information; Communication skills and the ability to identify and convey any problems to the Manager of Access; analytical skills necessary to maintain patient records, screen insurance information and prioritize patient placement; must posses the ability to pay close attention to detail to enable accuracy of information; and posses excellent customer service skills. The following are required: thorough understanding of third party payer requirements and regulations required effective communication and interpersonal skills to exchange information and build rapport with others. ability to identify, report and resolve issues appropriately. analytical skills necessary to maintain patient records, screen insurance information and prioritize patient placement; ability to pay close attention to detail to enable accuracy of information.
Previous medical/hospital experience with exposure to billing/insurances and Windows applications required, preferably 2-3+ years and in a hospital setting. Department provides two months on the job training to learn policies and procedures, gain an understanding of insurance requirements, medical terminology, computer entry and legalities of signing consent forms with accuracy, and screening of medical and financial information