Hospitality Specialist at Cushman & Wakefield

Posted in Other 8 days ago.

Location: New York, New York





Job Description:

Job Title
Hospitality Specialist

Job Description Summary

Under the supervision of the Front Office Manager, the Hospitality Specialist oversees all operational aspects of the Front Desk by providing the highest level of Customer Service and professionalism to all hotel and building residents, including timely response to and resolution of any requests or concerns.
Job Description



ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Greet all building occupants in a professional manner and ensure security and safety for all.
• Register and assign rooms to guest of the hotel facility, Call to the building occupant to announce the person(s) who are visiting/delivering to the apartment.
• Create reservations per guest requests and availability. Verify customers' credit and establish how the customer will pay for the accommodations.
• Handle all incoming calls, including guest and tenant requests, reservations and call forwarding.
• Coordinate and assist with move ins and move outs.
• Maintain key log and all applicable data sheets. Distribute and control inventory of gym passes.
• Issue guest passes and log all guests into building management program.
• Provide administrative assistance with resident files, ledger cards which may include information regarding current employment, vehicle and emergency information.
• Assist with package deliveries for hotel guests and residents. Log receipts of packages delivered and notify guests and residents they are available for pickup. Confirm and control petty cash.
• Provide neighborhood and NYC information to guests and residents when requested.
• Compute bills, collect payments (or authorize credit) and make change for guests. Confirm shift collection totals and prepare clerk deposit envelope.
• Perform simple bookkeeping activities, such as balancing cash accounts
• Issue room keys and escort instructions to various team members and building occupants
• Review accounts and charges with guests during the check-out process
• Communicate with housekeeping, maintenance staff or management when guests report problems.
• Communicate with service companies when technical issues (cable TV, internet, property software) arise when no manager is on duty.
• Confirm following day's departures.
• Perform opening and closing procedures during appropriate shift.
• Perform other duties as assigned.



KEY COMPETENCIES

1. Communication Proficiency (oral and written)
2. Customer Focus
3. Organizational Skills
4. Interpersonal Skills
5. Initiative
6. Multi-tasking
7. Sense of Urgency



IMPORTANT EDUCATION

• High School Diploma



IMPORTANT EXPERIENCE

• Two to three years prior customer service/hospitality experience.



ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Must have FLS Certificate obtained within 6 months of employment.
• High Proficiency in Microsoft Office Suite
• Basic understanding of building management systems
• Ability to give and take direction and to interface with decision makers in a professional manner and maintain confidential information



WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions.



PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to travel from floor to floor, climb stairs, and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly use hands to operate office machinery and regularly required to walk, talk, and hear.



OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.


Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.


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Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.


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The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.


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The company will not pay less than minimum wage for this role.


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Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.


In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, email HRServices@cushwake.com or HRServices@cwservices.com. All inquiries not related to accommodations will go unanswered.



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