The Key Account Representative is a compassionate solution finder with excellent listening skills. The Key Account Representative will support the customer experience department by delivering an elevated customer service experience and ensuring accurate and timely order placement, management and shipment from start to finish while maintaining a specific territory of key accounts. A strong candidate for this role is able to maintain a positive outlook while providing quick resolutions to meet customers’ needs.
The primary functions of this role, include but are not limited to:
Answer inbound calls from dealers, sales representatives and in-house departments in order to assist and research various questions in a timely manner
Process orders, returns, modifications, credit memos and debit memos for dealers and sales representatives
Maintain the order books for accounts in a predefined territory of key accounts for specific brand(s) – HOKA ONE ONE, Teva, Sanuk, Koolaburra and UGG
Provide regular reporting to sales teams with order book status and ensure EDI orders upload properly
Communicate effectively with various in-house departments to ensure accuracy and timeliness with wholesale orders and shipments
Coordinate with vendor compliance manager on key accounts while partnering with levelers and reservation specialists to maintain orders and reservations
Build customer relationships - earn their loyalty and trust by being kind and helpful
Adhering to department policies regarding wholesale orders processes
Who You Are
Positive and professional with a focus on solving problems and doing whatever it takes to make a difference to every customer, every time
Able to establish rapport with all kinds of people, listen attentively, and focus on the most important issues to help resolve customer concerns
An excellent communicator that is able to explain things in a way that is clear, concise and easy to understand
Open to feedback and personal growth especially in building interpersonal skills that enable you to work with people at all levels and foster a positive working environment
Organized and able to perform multiple tasks and adjust quickly in short time frames with limited supervision
Comfortable and flexible with changing priorities
Able to promote strong work ethics – punctual, reliable and responsible
Highly motivated, a team player and a motivated self-starter
We’d love to hear from people with
4-6 years of project coordination and customer contact handling utilizing both written and verbal communication preferred
Bachelor’s degree preferred
Proficiency with technology and its function as a resource for solving problems
Proficiency in Microsoft Applications
What We'll Give You –
Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued.
Financial Planning and wellbeing - No matter what financial goals our employees have set, we want to help them get there. Our plans provide powerful ways to protect income, pay for expenses and invest in the future.
Time away from work - Sometimes we need time away to be with family, focus on our health or just simply recharge. Our plans support our employees’ needs to get out, get healthy and come back stronger than ever.
Extras, discounts and perks - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras
Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development.
Health and Wellness - There’s nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.