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Infrastructure Engineering Senior Advisor - Evernorth at Cigna

Posted in General Business 15 days ago.

Type: Full-Time
Location: Bloomfield, Connecticut

Job Description:

Must be a current contractor with Cigna, Express Scripts, or Evernorth. Evernorth is a new business within the Cigna Corporation.

This role is part of a team responsible for the continuous operation and performance of the enterprise security network including security systems such as Internet web gateways or proxies, Web Application Firewalls (WAF), traditional L3 firewalls, and DDOS/IDS/IPS appliances. This position will provide operational support for network security changes, network security problem determination and subsequent resolution in a multi-business and international enterprise data network. This position will ensure high quality security service delivery through daily monitoring of vendor performance, responsiveness to security problems, crisis management, and adherence to service levels and security service improvement initiatives. This position will be responsible for joint planning and vendor oversight for security-related change activity. A person in this role is expected to respond to high impact issues on a 24x7 basis along with other team members.

This position is with Evernorth, a new business within the Cigna Corporation.

Specific areas of responsibility are:

  • Administration of Cigna's Zscaler cloud proxy environments including Zscaler products; ZIA, ZPA, ZCC, and PZEN.

  • Administration of a Cigna's McAfee web gateway environments.

  • Operational assistance migrating from McAfee web gateways to Zscaler services.

  • Primary responsibilities included but not limited to deploying, configuring, upgrading, maintaining and troubleshooting network security proxy infrastructure.

  • Provide tier II/tier III operational support for incidents or problems involving network proxy services.

  • Prepare and document standard troubleshooting and recovery procedures for lower-level support staff.

  • Troubleshoot and provide remediation for a variety of security situations and technologies.

  • Document in detail all information regarding incidents, responses, and root cause analysis.

  • Manage the implementation and maintenance of security policies on network proxy services.

  • Work with security engineering team to develop technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks.

  • Works with external vendors for chronic issues, bugs, and feature enhancements.

  • Provide consultation on projects requiring security operational support.

  • Develop processes to improve network security service reliability and availability

  • Operate and improve services in accordance with business needs, priorities and SLAs.

  • Drive process improvements and procedures that will improve overall Security Service Delivery to the customer.

  • Ensure uniformity of security service delivery and attainment of all business and customer objectives.

  • Manage the configuration aspects of network proxy services such as configuration file management, inventory management, and software management.


  • High School diploma; Associates degree or higher preferred.

  • 7 years of experience in network and security infrastructure technology

  • Understanding of security vulnerabilities and industry standard mitigation practices.

  • Prior experience with a large enterprise network.

  • Sound background experience working with networking protocols involving routing, switching, and wireless connectivity.

  • Knowledge of security protocols and implementations.

  • Experience with the configuration and support of the some of the following firewalls: Checkpoint, Palo Alto, Cisco ASA, Palo Alto, and Fortinet is a benefit.

  • Experience with DDOS/IPS/IDS security appliances and services such as Arbor, Akamai, Palo Alto, Checkpoint, and Cisco is a benefit.

  • Knowledge and understanding of WAF technologies.

  • Experience with routing protocols OSPF, BGP, & EIGRP.

  • Experience in the use of multiple network tools and management systems such as; SevOne, Qradar, Splunk, and Spectrum for network troubleshooting and reporting.

  • Ability to quickly learn new technologies and network security products.

  • Well versed in crisis management and root cause analysis techniques.

  • Experience working in a team-oriented, collaborative environment.

  • Maintain departmental documentation for standards, processes, and communications.

  • Experience with applications such as ServiceNow and desktop applications.

  • Able to conduct research into security networking issues and products as required.

  • Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.

  • Ability to present ideas in a user-friendly language.

  • Highly self-motivated and directed.

  • Strong customer service orientation.

  • Understanding of general ITIL practices.

  • Must be a current contractor with Cigna, Express Scripts, or Evernorth. Evernorth is a new business within the Cigna Corporation.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 111,900 - 186,500 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna .

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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