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Customer Service Representative - Work from home, PA and TN - Accredo at Cigna

Posted in Health Care 10 days ago.

Type: Full-Time
Location: Memphis, Tennessee

Job Description:

Do you want to work from home? Are you passionate about helping people...Think Cigna! We want to change health care to make it more; affordable, personalized, and focused on helping the whole person to achieve better health outcomes.

While working from home, our Customer Service Representatives are dedicated professionals who excel at customer service. In this crucial role, you are on the front lines with patients, responding to a high volume of phone inquiries and addressing each with care, detail, and most importantly, empathy.

How you'll make a difference:

  • Help patients understand their pharmacy benefits better. As a patient advocate you'll efficiently resolve patient concerns.

  • Help us keep track of our patient interactions. While managing a high call volume, you'll use your expert listening and data entry skills to understand patient requests and accurately document all interactions.

  • Ensure patients are equipped with the best advice. Identify and empathetically resolve patient concerns and if necessary, escalate appropriately.

What you need to do the job:

  • High School Diploma / GED required

  • 1 year of relevant experience (medical or call center preferred)

  • Tech savvy- Strong PC knowledge including all Microsoft Office products

  • High speed internet with wired ethernet connection.

  • Private & quiet work space

  • Excellent communication skills (verbal and written)

What you'll love about working here:

  • Friendly & unique culture - Bring your whole self to work every day!

  • Medical Dental & Vision start 1st day

  • 18 days Paid Time Off & 8 Paid Holidays

  • Employer Contributions for HRA and HSA accounts

  • 401K with Company Match

  • Tuition Assistance

  • A career with Advancement Opportunities

NOTE : You will be required to have reliable internet connectivity provided through a wired Ethernet connection. A mobile or hot spot environment is not acceptable and you may need to purchase an Ethernet cord depending on your current set up.


Through our range of health care products and services offered, Accredo team members provide in-depth care for patients with chronic health conditions like hemophilia, oncology, rheumatoid arthritis and growth hormone deficiency. In addition to health care products, we provide comprehensive management services - including outcomes measurement, counseling, clinical care management programs, social services and reimbursement services. By performing in these very high-touch roles, employees have a daily opportunity to make a positive impact on their patients' lives.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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