Oldcastle BuildingEnvelope® is the leading supplier of value-added, glazing-focused, interior, and exterior products and services. We design, engineer, test, and manufacture solutions in engineered curtain walls, storefronts, and entrances, architectural glass, shower enclosures, glazing hardware, windows, railings, and more.
Job Summary
We are seeking an experienced Customer Service Supervisor to manage, lead, motivate, and direct the customer service staff to always provide exceptional customer satisfaction/service and advocacy. This position reports to the Terrell Standard Product Manager.
Essential Duties and Responsibilities
Develop and implement customer service policies and procedures
Investigate and solve higher level customer problems
Provide advice and assistance to staff and customers regarding products and services of the organization
Participate in educational opportunities internally and externally, to enhance knowledge of product
Coordinate with other internal departments to ensure continuous flow of orders
Foster and maintain a positive team work environment that reflects Oldcastle's commitment to 100% customer satisfaction
Manage employees by communicating job expectations, coaching, counseling, reviewing, and enforcing policies and procedures
Train newly hired CSRs as well as provide ongoing development and product training to current CSR team
Be able to forecast and provide sales statistics to other members of sales force and management team to formulate policy in promoting sales
Regular and predictable attendance, safely performing tasks and adherence to all safety policies and procedures are essential functions of the job
Requirements
Associate's or Bachelor's degree preferred
Must have a minimum of a High School diploma or GED
Minimum of 5-years previous customer service experience
At least 2 years supervisor experience preferred
Previous customer service experience in the architectural aluminum industry
Ability to write reports and business correspondence to include letters to customers and vendors as well as internal documentation of policies and processes
Strong organizational and listening skills
Ability to manage a fast-paced deadline driven environment
Ability to read and perform mathematical calculations, such as discounts, interest, percentages, and apply concepts of basic algebra and geometry
Occasional travel to customers and meetings
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.
What OBE Offers You
Highly competitive base pay
Comprehensive medical, dental, and disability benefits programs
Group retirement savings program
Health and wellness programs
A culture that values opportunity for growth, development, and internal promotion
About OBE
OBE has a long and proud heritage. We are a collection of family businesses, regional companies, and large enterprises that together form the OBE family. OBE operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
OBE is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link .
