Chubb is a global leader in the insurance industry and provides an extensive suite of products to a wide range of clients. Delivering superior coverage, craftsmanship, and customer experience has always been at our core, and will continue to be as we modernize what insurance does and how we deliver it, all while protecting what our customers value most. Major initiatives are underway at Chubb to build on our strengths and expand Chubb’s reach in the digital insurance space. This means data-enriched processes and real-time insights embedded across our value chain, design thinking and an “engineers of everything” mentality, and a world-class customer experience that sets us apart. We are also reimagining our ways of working to be more adaptable and flexible through agile principles and investing in skillset development and tools for a digital age.

The vision for this role is as a member of the Global Center of Competence (CoC), the Business Solution Lead partners with business/functional leaders and working groups to provide leadership and identify pragmatic and innovative automation and digitization solutions

Profile of the Ideal Candidate

• Obsessed with delivering world class customer outcomes


• Deep knowledge of automation technologies


• Strong business analysis acumen


• At ease in working in cross functional environments


• Outstanding delivery record

What You Will Do

Engage in Business Solutioning and Stakeholder Management

• Partner with the Product Owner to define core product vision, goals, functionality and requirements


• Establish a shared vision by building consensus on priorities leading to product execution with the product owner


• Collaborate with highly creative user experience experts, visual designers and engineers to reach the best possible version of a feature or product to bring to market


• Create and maintain product roadmaps, with the product owner feature backlogs and product documentation


• Help define and refine working processes in order to maximize efficiency in constantly evolving environments


• Drive Lean Management thinking and start to transition using Agile Development


• Partner with BPR expert to identify automation opportunities, discuss automation approach and framework with designated business and functional product owners by outlining deliverables, timeline, roles/responsibilities to build BPA pipeline


• Design digital/ business automation solution in partnership with IT and Product Owners while ensuring alignment with the agreed process flow


• Collaborate with internal IT experts to design feasible IT solution, build user stories to support desired automation solution


• Establish and participate PI Planning, regular project update meetings


• Monitor pipeline, and inflight initiatives progress.


• Support business/functional Automation owner to build out communication to ensure proper engagement such as key milestones, in scope processes current and future state, timelines, technology dependencies, roles/responsibilities between business/functional owners, IT, Vendor and Global Automation team


• Act as an escalation to secure engagement and resolution


• Assist the line of business to escalate and resolve project blockers such as issues with business resources, IT and or SI Partner engagement


• Mentor and manage several team members.

Support Process Automation Implementation and Production

• Collaborate with transformation leads, and product owners to align on business objective, drive the automation business solution and planning, consult IT during the development phase, and monitor supervised production for assigned Workstream and/or initiatives.


• Supports the deployment of agile and machine learning capabilities in the LOBs in line with Chubb standards


• Engage the appropriate internal and external (staff augmentation) resources to use process automation best practices to deliver successful solutions.


• Assist the business to Integrate multiple projects across the line of business value chain.


• Assist in the deployment of program and project management standards for effective delivery meeting Time, Quality, Budget, LOB requirements.


• Guide and partner with change management resources (Change Manager & HR) to ensure effective communication and execution of the required organizational and role changes.


• Provide guidance on the post implementation support.


• Assist the LOB to Identify “in unit” roles and time requirements and work with business leaders to identify staff for the assignments


• Conduct lessons learnt post deployment on each initiative

Engage in enhancing Process Automation framework and monitor adoption across the enterprise

• Participate as an active member of the Business Process Automation Excellence team, in developing a set of best practice guidelines and training content for use across all PA initiatives.


• Contribute to the continuous improvement of automation framework, technologies and knowledge by sharing information, building standards, developing intellectual property and capturing lessons learned.


• Provide direction and guidance to all program staff for assigned units and programs.


• Coach team members on areas of development to increase their knowledge and work performance.

What You Bring

Technical Skills:

• Domain knowledge in one or more relevant industries


• Strong knowledge of digital, machine learning, robotics, chatbots, bpm and other newer automation centric technologies


• Digital agency, consulting or entrepreneurial experience


• Strong understanding of user experience, technical & business issues


• Emphasis on user-driven product design and data-driven product refinement 

Education

• Master’s degree or equivalent experience, advanced degree


• Preferred certification as a Green Belt Process Engineer or equivalent qualification


• Project Management certification and Agile experience


• Innovation mindset and savvy business and market acumen


• Sharp analytical and problem-solving skills


• Up-to-date understanding of market trends and keen interest in following emerging technologies.