Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
There is magic happening at Chubb Small Business within cross-functional teams to innovate, iterate and solve customer problems at a rapid pace. We’re building upon our strength of delivering superior coverage, craftsmanship, and customer experience by leading the modernization of what insurance does and how we deliver it in a digital way. This means technology infused into the business, technology experts at the same table with our insurance craftspeople taking an “engineers of everything” mentality to deliver the world-class customer experience that sets us apart. In addition to your job title, by being a part of this digital transformation of Chubb, you will be a “transformer” at the forefront of driving change in an agile working pod. We have:
A culture of highly driven and collaborative team members
A fast paced, ever-changing “can do” environment
A wide variety of learning experiences like development programs, coaching, mentoring, and eLearning
A perfect place to work with people who have the desire to innovate
The job
In this role of product rules owner, you will create, shape, and own the digital vision and roadmap, prioritizing for agent and customer impact and business value to deliver Chubb’s product and coverage solutions digitally. Main responsibilities include driving rules strategy and framework while leading the product to success through representing the voice of the customer, defining, and prioritizing agile pod efforts; collaborating with pod members to develop, design, build and launch the product while also interfacing with other pod owners across different digital transformation domains to ensure overall alignment.
Responsibilities
With deep insurance experience especially in product rules, lead product rules strategy, framework and holistic solutions to overall success using input from the team, stakeholders, and customers
Own the holistic team performance to business objectives and outcomes to deliver Chubb’s underwriting craftsmanship and expertise digitally
Balance cross-functional inputs to set direction for journeys and own the solution strategy that is shaped through the domains and the business
Work with business intelligence and process engineering partners to track and measure processes, solution progress and outcomes, using well defined KPIs that tie back to OKRs
Define, refine, and prioritize user stories/epics daily including leading interactions with other units
Own pod vision and set priorities to deliver impact to the customer as quickly as possible
Observe, learn about, contact, and analyze end users of the solution, and clearly communicate the requirements to the team
Facilitate planning of Pod sprints to reaffirm priorities and agree on business requirements
Create, maintain, and prioritize the backlog using input from the team and stakeholders,
Specify acceptance criteria for each user story and write acceptance tests
Facilitate release planning with stakeholders and participate in sprint meetings
Build and maintain relationship with the stakeholders
Coach development and design teams with detailed guidance during solution development
Integrate usability studies and research into solution requirements to enhance user satisfaction
Functional and Technical Competencies
A minimum of Eight years of P&C insurance experience leading business or technical initiatives as a Project Manager / Product Owner delivering STP, infrastructure, or insurtech solutions
Experience and understanding of agile methodologies, best practices, values, principles, and practices; certified Scrum product owner is a plus
Able to combine both deep P&C business and product knowledge with technical know-how on digital and insurtech related solutions, processes, and partnerships
Deep understanding of insurance products with ability to provide recommendations for rules, rate, pricing and underwriting changes
Strong ability to identify, understand and communicate business needs and complex technical concepts in concise, and crisp manner to technical and non-technical audiences.
Excellent communication and presentation skills, must be able to effectively communicate to key business and technology stakeholders at all levels
Strong self-motivator, with a contagious ability to spread energy to team
Strong knowledge of software development lifecycle related to the insurance tech industry
Experience with customer journeys and customer experience, with reference to insurance industry expectations for clients, business partners, and employees
Demonstrated ability to lead the management of multiple projects in a dynamic development environment
Ability to influence change and drive results; track record of high achievement in a team-based, results-oriented culture
Chubb strives to offer a diverse and inclusive and rewarding work environment. Teamwork and mutual respect are central to how Chubb operates and we believe the best solutions draw upon diverse perspectives, experiences and skills. We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success.
