Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. 

The Client Scheduling Coordinator supports the business goals of the Risk Consulting Scheduling Team and acts as a resource for agents, clients and internal partners related to the home inspection scheduling process.   The Client Scheduling Coordinator is responsible for the scheduling of the home assessment process for their assigned territory ensuring work meets weekly/monthly/annual production goals while providing exemplary service for our clients and their representatives.   

The Client Scheduling Coordinator is responsible for:  

• Acting as the point of contact between Chubb and the client throughout the home assessment scheduling process 


• Providing exemplary customer service   


• Building relationships to create strong partnerships with internal and external business partners  


• Managing the home assessment scheduling process in an assigned territory  


• Meeting weekly/monthly/yearly production and timeliness goals  


• Making a high volume of outbound contacts (calls/emails/texts) to secure appointments  


• Creating an appointment setting process that accommodates the needs of both clients and business partners  


• Acting as a subject matter expert on the geography of their assigned territory 


• Working to ensure that appointments are scheduled logically and efficiently 


• Department Business Hours: 8:00AM – 8:00PM 

Competencies & Skills Required:

• Superior customer service skills  


• Excellent written and verbal communication 


• Excellent time management and organizational skills 


• Proactive decision maker  


• Detail oriented  


• Ability to set priorities and manage multiple tasks 


• Strong negotiation skills with the ability to speak with customers and senior level business partners 


• Personal lines knowledge a plus 


• Strong business acumen  


• Forward thinking self-starter 


• Strong analytical skills and ability to complete tasks with efficiency and accuracy  


• Strong leadership skills 


• Dependable with a proven track record 


• Proven record of being a team player with the ability to independently resolve problems 


• The ability to maintain an exceptional phone presence when dealing with complex or difficult situations 


• Accepts accountability and practices good judgment 

Education:  

• Bachelor’s degree or equivalent work experience. 

Chubb strives to offer a diverse and inclusive and rewarding work environment.  Teamwork and mutual respect are central to how Chubb operates, and we believe the best solutions draw upon diverse perspectives, experiences and skills.  We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success.