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Coordinator Patient Access SECHC at East Boston Neighborhood Health Center Corporation

Posted in Health Care 30+ days ago.

Type: Full-Time
Location: Boston, Massachusetts





Job Description:

Thank you for your interest in careers at EBNHC!

Everywhere you turn, you can feel it.  There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country.  From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the customer service representatives who keep our facilities running smoothly - everyone here has a role in making medicine better.

Interested in this position?  Apply on-line and create a personal candidate account!

Current Employees of EBNHC - Please use the internal careers portal to apply for positions.

To learn more about working at EBNHC and our benefits, check out our Careers Page at careers.ebnhc.org.

Time Type:

Full time

Department:

Patient Services

All Locations:

1601 Washington Street

Description:

Seeking to hire a Coordinator of Patent Access (PAC) in our South End location, at 1601 Washington Street. Primarily performs all registration and scheduling related activities in the South End Patient Access Department. This includes the delivery of exceptional customer service and the accurate and comprehensive collection, verification, and of demographic, insurance, and account information. In addition, the PAC supports various clinical department operations by answering incoming calls to the South End, performing primary functions such as appointment scheduling, coordinating refill requests, appropriately screening of calls that need to be transferred to a nurse, messages to providers, and outreach calls to patients by provider request. As a member of the Patient Access team, your goal is to maximize health center revenues through accurate comprehensive demographic, and account information and verified insurance coverage while facilitating efficient patient flow within the South End Location. A successful candidate would demonstrates superior customer service, written and verbal communication, judgment and problem solving skills. Bilingual English/Spanish required.

Essential duties and responsibilities

  • Appropriately schedules, cancels, and or reschedules appointments for multiple departments
  • Appropriately creates telephone and refill encounters and routes to the appropriate pools
  • Appropriate create COVID lab orders in Epic and create negative test result letters as needed
  • Knowledge of “red flag”/urgent symptoms; know when immediate nurse involvement is needed
  • Assists in escalated complaints that are not specifically requesting a supervisor and creates CRMs
  • Follows the check in/registration guidelines
  • Monitors waiting rooms when covering Registration
  • Complete pre-registration WQs for Primary Care (includes WH and Pedi), Nutrition, Vision, BH, Dental, Recovery Services, Neurology, Acupuncture, and Pedi Asthma

Qualifications and requirements:


  • Bilingual in English and Spanish required.

  • Demonstrates ability to work in a fast paced environment performing multiple tasks simultaneously.

  • One year of customer service experience previous experience in health insurance or medical setting strongly preferred.

  • Minimum High School Diploma or G.E. Equivalent.





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