Posted in Customer Service 30+ days ago.
Type: Full-Time
Location: Albuquerque, NM, New Mexico
Training Begins on
Monday, December 5, 2022
Candidates must reside in any of the following states: Alabama, Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Indiana, Kentucky, Massachusetts, Michigan, Missouri, Nevada, New Jersey, New Mexico, New York, North Carolina, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia or Wisconsin
Does the idea of applying your talents at a company that assists people to understand how to obtain additional health care benefits and compensates well for doing so, inspire you? We call it “Doing good while doing well” and invite you to apply to join us and begin moving forward along a beneficial career path – one built on providing solutions by helping others navigate through the complex world of health care benefits.
Here at BeneLynk, our mission is to improve lives and positively impact social determinants of health barriers by providing our healthcare partners with the information they need, and people with the advocacy they deserve. We are laser-focused on our longstanding area of expertise in the healthcare world. We fully understand barriers and surface solutions, then provide the advocacy that changes lives and improves outcomes. Everything we do, from the systems we build, to our government relations, to our outreach operations, is in service of this one central vision.
MEMBER ENGAGEMENT COORDINATOR
We are actively seeking experienced and outstanding Remote Member Engagement Coordinators who have experience working in a heavy production-based environment within active Inbound/Outbound Call Center to join our growing team. Some of the most vital aspects of the role will include making and fielding calls to help Medicare and Medicaid Managed Care Plan Members determine which benefit(s) best suit them and assisting them through the enrollment process. The Benefits you will be assisting with include Community Programs (transportation, meals, energy discounts), Medicare Savings Programs, Medicaid, and Veteran’s coordination of care.
Our outstanding Member Engagement Coordinators will be trained on how to navigate members through their health care benefit options and how to educate them to make the best decisions. Preference for candidates who have some background in sales or other qualifying customer service attributes. No health care experience, that is okay! We will train highly motivated individuals with a proactive attitude. Our comprehensive training program is conducted by our seasoned and talented training department, and we will get you where you need to be. If you are Bilingual, you are encouraged to apply!
ESSENTIAL RESPONSIBILITIES
QUALIFICATION REQUIREMENTS
New Hire Training Expectations
Employees hired for this role are expected to attend the New Hire Training in full attendance without any exceptions.
The December 2022 New Hire Training class will begin on December 5, 2022, through December 30, 2022. Monday through Friday, 10AM – 7PM EST
We Offer Competitive Salaries And Benefits:
Work Environment
This role is a remote position
Position Type/Expected Hours of Work
Full-time Non-Exempt (Hourly)
Hours vary
Salary:
$17.50 - $19.00 Per Hour, depending on experience
EEO Statement
At BeneLynk, we don’t just accept differences; we celebrate, support, and thrive on them for the benefit of our employees, our products, and the communities that we serve. All employees share in the responsibility for fulfilling this company’s unwavering commitment to equal employment opportunity. BeneLynk is an equal opportunity employer, and as such, employment here is solely based on a person's merit and qualifications directly related to their professional expertise. BeneLynk does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, military status, marital/familial status, pregnancy, or related condition, including breastfeeding, or any other classes protected by law.