Overview

Who We Are:

Thompson Hospitality is the nation's largest minority-owned food and facilities management company. Our services include hospitality, full dining and quick service restaurants, campus dining, diversity consultation, facility operations and maintenance management.  We are a family-run organization with more than thirty years providing services built on our core mission to provide a positive experience to every relationship we are involved in: one guest, one client, one team member at a time.  As a fast growing company, we have a growth plan to more than double in size over the next three years.  We are looking for team members who are interested in developing their careers to the next level while joining our team of over 4,000 employees, serving clients in over 40 states to include more than 1.9 million guests each year. Thompson Hospitality focuses on three core areas in everything we do:

• Purpose

• Give back to our communities
• Celebrate diversity

• People

• Do the right thing
• Treat people the way you want to be treated
• Always do your best
• Be accountable for our actions

• Performance

• Serve the highest quality food
• Provide world-class service
• Maintain flexibility to better serve our clients

• Health/Dental/Vision
• Paid Time Off
• 401(k), matched up to 4%
• Short and Long Term Disability
• Tuition Reimbursement

• Employee Referral Program
• Pet Insurance
• Discounts: Hotels, Travel, Tickets, Restaurants
• Employees and their relatives are eligible for a discounted meal plan at any of our HBCU client locations while they are attending school

Summary of Essential Functions

• Greets, takes, and fills orders from guests or servers in accordance with timing, recipe, and service standards, which requires standing and walking behind the bar throughout the duration of shift and may include writing orders
• Consistently executes accurate pours
• Interacts with guests to ensure they feel welcomed and cared for throughout their visit. Actively seeks to build relationships and establish clientele
• Follows opening and closing procedures/checklists

• Knows the food and beverage menu, and is able to speak to the menu from memory
• Rings in orders into point of sale system
• Collects payment for food and drinks served and accurately processes payment and/or makes change using prescribed cash handling procedures
• Cleans and maintains an organized work area, which may require reaching, bending, stooping, lifting, and working with cleaning agents
• Understands and practices proper safe food and beverage handling procedures in accordance with local government standards, to include proper cleaning and handling of bar glassware

• Cards all guests that appear to be under the legal drinking age and refuses to serve alcohol to minors
• Makes sure that all drinks are removed from the bar and tables by the state's legal time.
• Completes side-work tasks as assigned
• Strives to hit sales goals as assigned by the general manager

Qualifications

• A minimum of 6 months experience.
• Able to stand and walk for up to 10 hours per day preferred
• Able to lift and carry up to 40 pounds
• Able to work calmly and effectively under pressure

• High school diploma (or equivalent) required
• Able to perform basic mathematical calculations
• Must be of legal age to prepare, serve, and ring alcoholic beverages
• Able to work flexible shifts and schedules, inclusive of weekends, and some holidays
• Certified in (or able to be certified in) responsible alcohol service (as required by state or local law)

• High energy and stamina. Able to work within a fast-paced, highly mobile environment
• Able to perform essential functions and demonstrate competencies to company standards with reasonable accommodation
• Able to communicate effectively in the primary language of the work location (verbal and written)

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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