Job Description:

$16.91 -  $17.87 / Hr (Depends on Experience) 

Vitalant is where donors, talent and innovation meet to save and improve lives. We are the nation’s largest independent, nonprofit blood services provider exclusively focused on providing lifesaving blood and comprehensive transfusion medicine services for about 900 hospitals and their patients across the U.S. We seek team members who want to make a difference in people’s lives while furthering their careers. At Vitalant you can expect competitive compensation, paid time off and other benefits.  Take your first step to joining our dedicated team by applying today.

PRIMARY PURPOSE: 

As a Fixed Site Recruitment Coordinator (FRC), you will have the opportunity to be the front-line hero to patients by scheduling present and past donors to make their next vital contribution to the community. In addition, this role will be a support to the Leadership and National team. Under direct supervision, this position is responsible for achieving goals for recruiting current, lapsed and potential donors, and scheduling them to donate at a fixed site location. Responsible for recruiting donors for special needs requests, such as HLA matched platelets.

DUTIES AND RESPONSIBILITIES:

Performs all assigned duties in compliance with internal SOPs and external regulations.  Brings compliance issues to the attention of management.

Enhancing the donor experience by providing excellent customer service while inspiring donors to realize their life-transforming potential. 

Maintains good attendance and punctuality per the Vitalant attendance policy.

May be assigned to specialized calling projects, such as special reds, matched platelet requests, plasma, first time platelet donors, conversion and reminder calling. 

To enhance the productivity of our donor centers, team members will utilize focus days as provided by their supervisor or manager to ensure that critical need days are filled appropriately with single, double, and triple platelet donors. 

Using (awe) mazing multi-tasking skills while supporting numerous blood centers within Vitalant, a FRC will use their innovative messaging to recruit, schedule appointments, and sustain our platelet donors though advanced eligibility and donor center/product knowledge. 

Serves as an ambassador for the fixed site recruitment team, exhibiting a positive presence while cultivating a culture that encourages mentorship, teamwork, leadership, and innovation. 

A resource for the Leadership donor center team to utilize as a backup in the need of support or to serve as a champion for special projects A FRC may also be crossed trained to handle donor eligibility questions and donor relation specialist duties including managing donor flow, rebooking donors, and on-site conversions to automation at our donor centers.   

Participates as requested in onboarding of new hires and refresher training of current staff. They will be able to offer insight by providing feedback, guidance, resources, positive reinforcements, and mentorship, etc. 

Maintains consistent achievement of assigned department metrics. 

Performs all other duties, at the discretion of management, as assigned.

REQUIREMENTS:

Knowledge/Education

High school graduate or GED required

Licenses/Certifications

None

Experience

Minimum six months experience in customer service or outreach environment required.

Two years customer service experience preferred.

Proficient computer skills required.

Skills/Abilities

Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.

Must be able to maintain confidentiality. 

Proven ability to effectively communicate and achieve metrics utilizing the phone as the primary communication tool

Ability to work autonomously and productively to meet and exceed goals while multi-tasking, focusing on details and adapting to a changing environment.

Ability to work in a repetitive role that majority of time is spent on the phone.

Must possess a positive attitude that encourages teamwork.

Must be able to assist and provide guidance to new hires.

Any added experiences that are required from the assigned department.

DIVERSITY, EQUITY & INCLUSION AT VITALANT

Vitalant is committed to fostering a diverse and inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. Through our DEI strategic plan, we create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development.

VITALANT OFFERS A COMPREHENSIVE BENEFITS PACKAGE

• Health, Dental and Vision Insurance


• HSA, FSA and 401K retirement savings plans


• Paid Time Off


• Commuter benefits


• Employee assistance program

COVID-19 POLICY

As an essential operation to the nation’s healthcare infrastructure and a science-based organization, Vitalant believes that being vaccinated helps provide protection and care for our employees, our donors, their families, and the broader community. 

Vitalant requires employee’s to be fully vaccinated as a condition of employment. Individuals applying for this position should be prepared to comply with Vitalant’s Covid-19 vaccination policy unless an approved exemption exists prior to the start of employment. Compliance with Vitalant’s COVID-19 policy will require individuals to complete one of the following:

• Receive the first shot of a two-dose vaccination series to start employment, and the second shot of the series within 8 weeks of the first


• Receive the first and final shot of a single-dose vaccination prior to the start of employment

Grade 113 -2B

Salary Range: 35,172 - 37169

PLEASE NOTE:  This range is based on national averages and may be different based on the specific location of the role.

EEO including disability and veterans

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