Job Description:

Collections Manager

 POSITION SUMMARY/OBJECTIVE

 Manage the overall collections process while cultivating a positive work environment. Ensure all collection processes and procedures are adhered to and reported against in a timely, accurate and efficient manner for the Portfolio Management and Executive Management Teams. Sustain excellent levels of customer service in collections both with external residents and internal employees. Maximize collections percentages. Review, monitor and approve all delinquent accounts prior to being placed with Collection Agencies and Attorneys. 

  ESSENTIAL DUTIES AND RESPONSIBILITIES

•  Monitor the Company’s Portfolio to ensure open receivables are properly controlled and collected.


• Manage the Collections team in specified region.


• Provide superior customer service for residents and internal departments.


• Pursue collections on all delinquent accounts to increase revenue.


• Adhere to payment methods within Company policy.


• Generate aging reports for PMs to utilize for collections in each market.


• Coordinate all correspondence for delivery with couriers in each market (when applicable).


• Approve accounts for eviction filings with Attorney’s per market.


•  Weekly updates for all markets based on dashboard reports


• Approve accounts for turnover to an outside collection agency.


• Provide documentation requested for debts placed with collection agency.


• Approve timecards in UKG for clerical staff.


•  Provide timely and relevant analytical information when requested from Director and Property Management Team

 

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS AND ABILITIES)

• Attention to detail and willingness to follow proper policy and procedures.


• Must possess exceptional organizational skills.


• Experience with computerized accounting systems, Microsoft office software, and standard office equipment (copiers, calculators, computers)

 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 SUPERVISORY RESPONSIBILITY

This position manages clerks within one region in the department and is responsible for the performance management and hiring of the employees within that region

 

 Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 
 
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job.  If your experience is close to what you see listed here, please still consider applying.  Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.  Please let us know if you require accommodations during the interview process. 
   
We are an equal opportunity employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law.  We are also a Drug Free Workplace.  Qualified applicants will also be required to pass a drug screening before receiving an offer or beginning employment. Refusal to submit to testing will result in disqualification of further employment consideration. 

Accounting/ Finance

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