JOB SUMMARY

A C/CSM`s expertise can range between novice and experienced. At the novice level he or she is expected to manage themselves and follow established rules, guidelines and procedures.

This person is responsible for the overall success of assigned conventions. M anages, coordinates, and executes group contracts for the property ensuring all contractual agreements pertaining to guest room blocks, meeting space, food and beverage and contracted concessions are fulfilled. Effectively communicates to hotel departments the information necessary to successfully execute a group's needs while maintaining a good client relationship. F osters superior relationships with both customers and support departments daily.

ESSENTIAL JOB FUNCTIONS:

• Manage customer relationships from account turnover through execution of event. Drive high customer satisfaction by maintaining positive guest and employee relations acting as a liaison between the guest and support departments. Partner with banquet and hotel operations teams to ensure events are executed as expected by clients.
• Maintain and Increase guest satisfaction scores by ensuring prompt, courteous and proper service.
• Generate incremental revenue through upsell of contracted food and beverage minimums and by promoting our preferred vendors to drive commission revenues from services such as audio-visual, entertainment, décor, etc.
• Establish and maintain relationships with client base to encourage re-booking of events.
• Create and distribute within established time frame, correspondence and paperwork to include, BEO's, group resume's, fire marshal diagrams and all other established forms of communicating group & event details.
• Promote the meeting diamond program and encourage support departments participation in the overall success of all group and event business.
• Review sales contracts and understand group requirements for room block, cut-off date, special concessions, attrition clauses and meeting space requirements.
• Conduct and or participate in meetings such as: planning meetings, department meetings, BEO meetings, resume meetings, pre and post conference meetings.
• Proactively identify and seek to resolve potential service, product or other damaging issues that may negatively affect the customer and/or the hotel.
• Maintain detailed files, computer folders and accurate recording of information in Delphi, to track correspondence with clients as well as provide accurate detail for forecasting and consumption. Keep files neat, complete and in a state of readiness in accordance with departmental guidelines to ensure proper sequencing of activity checklists are being followed.

QUALIFICATIONS:

• Minimum of two years of college level courses with an emphasis on business or communications required. Bachelor's degree in Hotel Management, Business Administration, Marketing or Communications preferred.
• Minimum of one-year experience at a supervisory level in guest contact areas of the hospitality industry. Food and Beverage or Hotel operations preferred.
• Math and analytical skills necessary to accurately solve and communicate financial and space utilization calculations.
• Proficiency in the following computer systems is preferred. Microsoft Office, Delphi FDC, LMS or other hotel operating system, Internet and Meeting Matrix.
• Hotel product and industry knowledge, i.e., staffing, operations, safety, security, union rules, structural, terminology, fire, police and health codes, hotel policies, city ordinances.
• Ability to read, write and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence and similar written materials.
• Ability to learn and perform all essential job functions accurately and safely with minimal direct supervision, within the initial training period after the team member begins work.
• Any education, training or experience that provides the required knowledge, skills and abilities.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

• Due to the cyclical nature of the hospitality industry, someone in this role may be required to work varying schedules to reflect the business needs of the hotel and client.

CREED

One team delivering extraordinary meeting and event experiences.

COMMITMENT

To add value by making it simple for customers to achieve their objectives by providing unprecedented service and progressive solutions.

CODE

Being connected, progressive, empowered & customer centric

CORE COMPETENCIES

Passionate, High Integrity, Intelligent, Team Focused, Flexible and Loyal.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment's pre-employment process, finalist candidates will be required to complete a drug test and background check. Caesars Entertainment Inc. is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

A C/CSM`s expertise can range between novice and experienced. At the novice level he or she is expected to manage themselves and follow established rules, guidelines and procedures.