New York Sports Clubs and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast, Florida and Switzerland.We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff.

Our mission is to Improve lives through fitness. We work with passion and integrity, and we always treat others with appreciation and respect. We are a diverse community committed to being better today than we were yesterday, and better tomorrow than we were today. The New York Sports Clubs and our family of brands community is bonded by a common vision with the objective of being the employer destination of choice and strongest fitness brand. Our purpose is to help others be their best. We achieve this through our Five Agreements: Be welcoming, Listen with care, Learn from failure, Celebrate success, and Make excellence a habit every day.

RESPONSIBILITIES

The Senior Service and Sales Representative position provides a welcoming and safe environment for members and guests through a high level of customer service. This individual will also act as a role model for the other Service and Sales Representatives. The Senior Service and Sales Representative will assist the General Manager/Assistant General Manager with retention by focusing on cancel saves and Accounts Receivable (AR) collections.

Continuously modeling and promoting the NYSC and our family of brands mission, mission statement, and values with pride and integrity. Providing a legendary member experience by consistently executing the Five Agreements. Enrolling new members and explaining the terms of all memberships. Have full knowledge of all club offers and ancillary services in order to facilitate the sale of memberships and promote company business. Reviewing and adhering to all NYSC and our family of brands documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc. Ensuring that the club provides the highest level of customer service and quick response time to member feedback. Leading by example and setting expectations for peers. Being available to Service and Sales Representatives to address questions and concerns. Efficiently check in and handle routine member service tasks using club systems such as, but not limited to, creating online accounts, resetting passwords, updating credit cards, collecting past due balances, and managing group exercise class reservations. Navigating basic questions about membership, services, and billing inquiries. Providing a high level of customer service and attentiveness to the member and guest needs. Being responsive to member feedback, complaints, and escalating issues to club management as necessary. Assisting the General Manager in administrative tasks including, but not limited to, billing calls and confirming appointments. Quickly addressing any maintenance or equipment issues that are visible to members. Taking pride in providing feedback and best practices to team members. Providing a clean and organized Welcome Desk at all times. Partnering with the General Manager to work on attrition, especially on the retention side of the business. Proactively seeking ways to positively influence the member experience and address member feedback through maintaining a positive attitude. Effectively communicating new promotions and services at point of contact, so that the member gets the most out of their gym membership. Performing call drives to past due members to collect Accounts Receivable (AR) billing follow up. Additional duties as assigned.

QUALIFICATIONS & EXPERIENCE

At least 1 year of face-to-face customer service experience. Ability to proficiently use our POS and membership system, timekeeping any other computer programs required to meet the business needs of the customer and NYSC and our family of brands. Physical demands include ability to lift up to 20 pounds with or without reasonable accommodations, walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.g., picking up towels, restacking weights, moving equipment as needed). The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employee by the company. Child & Adult AED/CPR certified.

SCHEDULING REQUIREMENTS

This position does not have a set schedule month-to-month and is subject to changes based on the needs of the business.