Posted in General Business 30+ days ago.
Type: Full-Time
Location: Tampa, Florida
Services Head - Client Operations
Tampa, FL
The Services Head - Client Operations is responsible for the site to deliver to contractual requirements as agreed with the client that include SLA's, attract and retain talent, work closely with client stakeholders on site and build strong working relationship. The Site Lead is also responsible to manage site forecast plans, capacity optimization, resource productivity and quality monitoring and other performance indicators. Responsibilities also include enhancing a culture of adopting at speed to business changes, lead / support transformation initiatives, collaborate with enabling functions that include Corporate Quality, Compliance, HR/TA, L&D, Transformation and Technology teams. The Site Lead should have good understanding of financials and ensure the costs are controlled and revenue enhanced with new opportunities to deliver services to the clients and thereby own the P&L for the site.
Areas of Responsibility including but not limited to :
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.
COVID-19 Considerations:
Vaccination required.
Masks are required to enter the office. Extra screening, sanitation and disinfecting procedures are in place.
Work Remotely:
This role is based out of Tampa, FL and is temporarily remote until company's decision to return to office.
About Us
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering , automation , and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 35 delivery centers in 14 countries spread across 5 continents, with 53,515 employees from 125 nationalities, as of June 2022.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/Nationality
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