Job Description:

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Suitability:

Polygraph

Public Trust/Other Required:

Job Family:

Systems Administration

Job Description:

General Dynamics IT is currently seeking a talented Unified Communications and Collaboration (UC&C) Operations Technician with 5+ years experience and with an active TS/SCI clearance to provide maintenance and advanced support for customers globally across various domains.  The successful candidate would be joining a 24x7 NOC (Network Operations Center) team that provides multiple services in the realm of UC&C to include video conferencing, telephone, voice mail, desktop sharing, instant messaging, presence, audio visual streaming and more.  Position level and responsibilities are based on tiered skills allowing for advancement opportunities.

Clearance Requirement:

Must have a TS/SCI Clearance and the ability to obtain required Polygraph.

Shift Flexibility Requirement:

• NOC is 24x7 to include weekends and holiday for all employees (shifts are not regularly rotated).
  
  
  • Day Shift: 6am – 2:30pm
  
  
  • Swing Shift: 2pm – 10:30pm
  
  
  • Mid Shift: 10:30pm – 6am
  
  
  
  

Certification Requirement:

IAT II 8570 certification (Security+ CE)

Desired Qualifications:

BA/BS (or equivalent experience), 5+ years of experience

Responsibilities:

• Utilize VC Wizard, Telepresence Management Suite (TMS), Cisco border controllers (CUBE/VCS), Codian / Cisco Meeting Management (CMM) Multipoint Control Units (MCU) and Cisco Meeting Server (CMS) to provide Video Tele-Conference (VTC) services and support to include scheduling, monitoring, administrative support, and technical assistance to customers.


• Manage resource availability and conflicts for Video Networks.


• Maintenance of onsite Private Branch Exchange (PBX) analog telephone system.


• Utilize Cisco Unified Communications Manager (CUCM) to provide digital voice and video calling, voice mail, Instant Message (IM) and Presence.


• Utilize set top boxes, Vbrick Rev, and Cisco Integrated Management Controller (IMC) to provide live and on-demand digital Audio/Video streaming of high priority alerts, specialized programming, plus television broadcast network.


• Utilize Unified Contact Center Express (UCCX) to provide solution for automatic call distribution for NOC agents.


• Utilize Service Now to prioritize then complete assigned request and break fix tickets.


• Have working knowledge of network topology; along with networked hardware and software tools listed above.


• Possess understanding of dialing protocols to include H.323, E.164 and SIP.


• Troubleshoot common UC&C issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations.


• Create and report all outage notifications and network related issues according to standard operating procedures.


• Assist in the development of the training, local guides, Rules of Engagement (ROE) policies and Standard Operating Procedures (SOP) as they pertain to the UC environment.


• Ensure compliance with network security policies and procedures.


• Provide system/equipment/specialized training and technical guidance to lower skill level employees.


• Complete responsibilities as tasked by GDIT Management.


• Participate in special projects as required by GDIT Management.

Key Competencies:

• Interpersonal skills


• Effective communication skills - verbal and written


• Listening skills


• Problem analysis and problem solving


• Attention to detail and accuracy


• Customer service oriented


• Adaptability


• Ability to work independently within a team concept


• Ability to multitask in a stressful environment

Additional Certification Preferences:

Network +

ITIL and or Agile Foundations

CCT Collaboration (CLTECH)

CCNP Collaboration (CLFNDU)

CCNP Collaboration (CLCOR)

CCNP Collaboration (CLACCM) and or (CLCNF)

The likely salary range for this position is $80,000 - $120,000, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA CO Colorado Springs

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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