Manages all facets of accounts payable vendor support : transactions/activities and workflows . Ensures activities are completed and correspondent account management obligations are met for a specific area of AP (e.g., Vendor Correspondence, T&E Expense, etc.). Monitors associate performance, motivating and mentoring where appropriate to support team growth and quality.
Responsibilities (May perform other duties and responsibilities, as assigned).
Manages daily service management activities, coordinating efforts with multiple departments including Treasury, Accounting, document processing team and AP Sr. Manager/Director of Tax & AP.
Interviews, hires, trains, motivates, conducts employee reviews/salary adjustments, as well as recommends disciplinary action when necessary, for Accounts Payable Coordinators.
Supervises the analysis and troubleshoot Accounts Payable activity. (Invoices, payments, credits/debits, deductions, etc.)
Manages a team that receives a high volume of emails, phone calls and transactions.
Understands the urgency of True Value’s Priority Vendors and Vendor holds.
Establishes working relationships with our vendor and other areas outside of the Accounts Payable Department.
Supervise the reconciliation of vendor accounts and reviews aging reports.
Troubleshoots paybacks such as:
Pricing discrepancies
Discount discrepancies
Debited invoices
Closed PO’s
Invoices incorrectly matched
His/Her/Their researches and resolves discrepancies such as incorrect billings, incorrect terms, and pending credits.
Identifies recurring issues that impact retailer’s account and communicates with the corresponding areas for final resolution.
Cross trains with vendor teams and provides back-up for team members during high-volume work periods and month end.
Builds and maintains vendor relations through strong communication and organizational skills.
Recommends and implements workflow process improvements.
Represents department in management, vendor, or committee meetings. Additionally, coordinates and leads appropriate cross-department meetings.
Defines, creates, and analyzes AP reports via system tools (e.g., Concur, Oracle, etc.). Creates and manages team metrics dashboards and looks at underlying root causes to recommend improvements.
Learns and understands team responsibilities in an effective manner with capability to step in where volume or issues require.
Education & Experience
· Bachelor’s Degree or equivalent work experience.
· 3-5 years of experience, preferably in Finance.
· Intermediate knowledge of MS Office (Word, Excel and PowerPoint).
